PLEASE HELP ME WITH THE BKOW SCRIPT TO GET THE TOTAL OF OF HARWARE AND SOFTWARE WITH LIST var gr = new GlideRecord('incident');gr.addQuery('category', 'software');gr.addQuery('category', 'Hardware');gr.query();while(gr.next()){OUTPUT NEEDED: TOTAL NU...
Hello all,I am new to the “service now” application and I am currently trying to create reports for the IT support team. what I would like to have, is how much time it takes for a team to respond to a ticket or to acknowledge it on a daily average an...
Hi Team, Greetings!! I have a requriment where i need to restrict a user to upload a document other than PDF like xslx,xml,txt. User wants only pdf file to be upload for one specific catalogue item. I went through the community but unforunently i did...
@Chuck Tomasi Hi Chuck ,Is there any script that can be written to compare records within the same table.I have got a custom table that has records belongs to the year 2023,2024 and the problem is in the records that belong to 2024 ,there is a refere...
Issue Description: The change flow deactivation was successful, but reactivation is currently unsuccessful despite being out-of-the-box (OOTB) in the Vancouver release.Request for Assistance: Seeking help and guidance on how to successfully activate ...
Hi thereIs deleting an Update Set would impact anything on system? Will the versions created for all code changes under a configuration will be eventually deleted when an Update Set is deleted after removing changes under it? I thought, an Update Set...
Hello, Everyone,We are using a wait for condition in flow designer. Later that it have a for loop (for each item in) on the list collector variable. However, values are not getting in this loop. Same happening in the below action as well, variable da...
I'm trying to create a custom button to add sc task manually .But its not working.Please find the screenshot On clicking the button, a pop up is coming showing "no records selected" and on selecting the existing task record, and then clicking "create...
We are being asked to add an additional option to the Service Availability (service_availability) TYPE column. Currently, there are 7 options there (Daily, Weekly, Monthly, Annually, Last 7 days, Last 30 days, and Last 12 months), but a new requirem...
What is the difference between the .do and .form
Hi All, I need to make few fields read-only on RITM based on 1 sc_task closure. There are totally 5 tasks, but I want to make the fields read-only after 2nd task. Kindly suggest the way to proceed I only have short description name unique for all th...
Hello, everyone. I want to make the 'Short Description' and 'Description' fields editable for a certain standard change template.I checked the 'Mark standard change fields readonly' client script and Script include, but I'm not sure where to make cha...
I am trying to create a new export definition, but am having trouble accessing dot walked fields I need. We have the following table reference relationship: [task_ci] references-> [task] (and [incident] extends [task]) I need to access the dot-walk...
Hello Community,Hoping you can help me out here. The "Last Scanned Date" field in our software installations inventory (Software Asset --> Software Installations) is not populating for items found during discovery. I wanted to leverage this field...
Hello All,We have a query regarding the CSM/FSM Configurable Workspace List. We want the options for the Customer category to display only for Admins: In the List Applicabilities, we attempted to edit the following OOTB option. We changed the role to...
