Hi, We have a requirement to create the Label Variable and under it, there are multiple checkboxes. We don't want the checkbox to become mandatory instead we want the label variable.The requirement is to make the label as mandatory instead of each ch...
Hello Team , I want to restrict the UI action to few catalog items , for which I have created a sys property and I am referencing the sys property in UI action , but that does not seams to work , cloud you please help me where am I going wrong Here i...
When a record is selected from a reference field, a script is executed to copy each record's value.If you select the reference item again, the script does not run.Do you know why?Do I need some other script to run the script again?Again, if you know ...
Hello,We are looking at implementing the Walk-Up Experience later on in the year. Is anyone using smartcards to book into a kiosk/announce that you have arrived for an appointment? David
I'm having an issue with a change request regarding the migration of the eBanking database server. When reviewing the request, I noticed that some servers are listed as affected CIs: Azuvvdexg2, Azuvvdexg3, and Azuvvdexg4. These servers weren't selec...
How to start for each loop from second record in flow designerOn catalog item having list type variable which contains recordswant to start for each loop from second record from that list. how to do this?
Hi All , I have a requirement , where I need to make work-notes mandatory when the values of impact or urgency field changes.The default value of Impact = 5 and Urgency = 5 which will be set when the incident form is opened , I want the work notes t...
Hi, The demohub is not accessible and it shows 'Nothing to Install'. Is there any way to install into the personal instance? Can you please help how to resolve this? Regards, Suresh,
We have a "consent through silence" approach in our workflows where the system owner has 3 days to approve a RITM before it is auto-approved. The potential issue is what happens if the RITM is manually approved. Later in the workflow we have a Join a...
Hi, I created a scheduled job to auto close the resolved RITMs. PFB the script. But when this script was executed it triggered the workflow again for most of the resolved RITMs and because of that all the related task are created again. Please let me...
Hello Community, I'm looking to add approver in sysapproval table.I created this business rule but it isn't working.I created two fields on ritm form.Whatever user selects in the enter approval field will be inserted in the sys approval table for cor...
Hi All,i am having a variable in variable set which is in order guide and also in the catalog items which are in rule baseThe variable is a dropdown with 2 choices (choice A, choice B)If the request is raised from catalog item then only choice A shou...
Hi can anyone guide me on below mentioned functions!How to Remove Buttons from page in the Related list and How to change or add new background image in from page of any incident or problem and change.
Hello everyone! Running into an odd issue with a notification email. During the implementation step of our Change Management process, we have a notification that notifies our users that their change is approved, and to work on their implementation ta...
I am looking to create a HR group where they can handle employee investigations, and other sensitive information. However, I don't want other ITIL users (ex. service desk) to view these requests. I ideally, I want only HR staff and Admins to be able ...