Hi All, In our instance, there is a field label called "Resolved" for problem state field. But it is not available in the state field OOB. When we sync both "Problem State" and "State" field only Resolved state is having an issue. I checked the dicti...
I have two date fields, start date and end date.I have written oncell edit client script like below: function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; //Type appropriate comment here, and begin scr...
Hello I have an requirement, that I am relating with the Incident. The Requirement is as follows. Let's consider the caller raised an incident in Sep, oct, Nov, Dec and Jan and he closed the incident of oct and Jan. Then I want to close the incident ...
Hi All, We have got a request to configure a public survery which will go to exernal users and one of the main point is that the user who submits the survey, their information need to be captured and based on that other process need to be formulated....
Hi All,How to set default value (a specific group from cmdb_ci_group table ) for reference variable of record producer.Shall I need to define a script include and call it using javascript: 'scriptinclude name' from the default value tab of the ...
I have 2 fields "Existing groups" & "Remove Existing" and both are of type List Collector. Currently existing groups having values populated with the groups where the user have. I need to have the same values populated in the remove existing field. P...
HI All, I have 2 custom table in 1 custom application table name 1.Approval & 2.CDS. now my requirement is Approvals table list view should be like CDS list view in short I want CDS fields in approvals table list view. please let me know how to do it...
In kb artical when the Author and content woner (referance fields) is inactive how to populate their manager name when class is ITSM Level 2 Procedure.
Hi,i have a MRVS where the "App name" is coming from cmdb_ci table. upon selecting the app name, all the other fields such as : app service name, internet facing, hosting type , technology domain, tech domain owner is displayed ( auto populate). i ne...
Hello all, Is there a way to upload a file to ServiceNow and then create a shareable link to it? The file would not be attached to any record, just a record in of itself. Thank you.
I have a catalog item form with a start date for the requested item; I need to auto populate another variable, fiscal year, based on the start date that is entered. I know the fiscal year calendar has start and end dates and would like to use this i...
For Normal and Emergency changes.When a change approver goes to approve a change that is in Assess state, upon clicking the button to Approve. I would like a message box to appear with 2 buttons "Approve" and "Continue to Review".1. If they click "Ap...
I am not sure if this is in the right area. If the moderators need to move it, please do.We are now past our 3rd month after moving to ServiceNow for Incident, Change, Request, etc. I am trying to find a way to build a methodology to handle Incid...
What I have to do is a report that shows me all the removal candidates that are approved by the user, so I am combining the approval_approve that have a document_id equal to the id of the removal candidateDatabase View Approval view tableRemoval cand...
Hi, I need help adding a button to the email notification, which only ensures that the above notification is accepted.Is it feasible to track who pressed the button? "Close"We are not updating the status of approvals. Thanks
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