Set records inactive when end date is reaches
Hi everyone,I have a requirement that I need to inactive records based on end date.When end date is reached then I have to inactive the record itself.Could you please help me on this requirement.
Forum Posts
Add "last 4 Quarters" to Report filter options
Hi All,I need to add the last 4 quarters filter in few reports. In filter option, I could see for the past 2 quarters.Please guide, how can we add it for last 4 quarters.
Access to report denied based on report_view ACL
Hi All,We have one report on incident table which show average age of incident. Report is single score and its created on duration type field. It was working fine but suddenly I am getting this error. I have all required roles mentioned in report_vie...
Not close the RITM until Manual task(s) are closed
All, I have multiple catalog items where users create manual task(s) in addition to the task(s) that are generated by the workflow. However, when the user closes the workflow generated tasks before the manual tasks, the RITM closes and the XML shows ...
How to get a value from related list field
How to get a field from below highlighted field. I tried to use current.test_value but i'm getting undefined. moreover I cannot able to see the field in filter conditions. Please find below snap. Could anyone please help me. @Ankur Bawiskar @Saurav @...
Reporting on SCTASK table - specific catalogue item and Incident table in same report
I need to be able to report on the SCTASK table a particular catalogue item and select Variables from that catalogue item, as well as on the Incident table, to produce a report on both Request and Incident tickets assigned to a particular assignment...
Agent Workspace - user search configuration
Hi All, If I search for a user using his User ID in agent workspace search, It displays user details. I want to modify this to make phone number visible as well. I can see there is a view created on sys_user table, I modified it but it still does not...
Resolved! How to fill the predefined pdf template with record producer variables and attach it to target recor
I am having a record producer with few variables configured in it. After user submitting the record producer, I have a requirement to fill the predefined template(pdf) with record producers variables , generate the pdf and attach it to record produce...
Demo hub install
where can I download demohub from?
Flow Designer Action and Record Producer
Hi All, We have created the catalog item to automate the creation of Record Producer.We have attached flow designer in the above catalog item so as the request is raised the record producer can be updated, created or retired. For creating and updati...
Resolved! Hyperlink of KB article on kb_feedback_task table
I need the hyperlink of KB article to be added in the notification that triggers from 'kb_feedback_task' table.
Resolved! How to store catalog variable's values data into another table in service now??
We have created catalog item after the submission the values of variable need to store into Custom table.How can we implement this in an appropriate way. please guide us.
No Longer Required Approval Status for Different Groups When One User Belongs to Both Groups
Approvals getting triggered to 2 diff groups at same time, if 1 user part of both groups, if that same user approves, then approvals for other group also moves to No longer Required Click on Request Approval. In the approvals, Suppose it goes for 2...
Resolved! URL Redirection getURLForTask(current, 'rfc'));
Can someone brief what this particular UI Action code does: action.setRedirectURL(new StdChangeUtils().getURLForTask(current, 'rfc')); This is being used to create standard change from an Incident. And it redirects to the below page. I want this UI A...
Resolved! How to get duration time between states?
Hi, I need to get somehow duration time between states in a problem management.I would be grate to get something like this as a report.. Someone know how to get that?
