Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Auto refresh Impacted Services

I want all the impacted Services of a change record updated automatically every time there is a change in 'Affected CIs' or 'Business Service' so that I can identified the impacted Areas and Notify correct product owners about the exposure to their S...

Resolved! Dynamic action error in ServiceNow Remote Instance Spoke

I have set up the KB with reference to the following link, but I cannot get the Remote Table information when setting up the action in Flow.What are the possible causes?・The Integration Starter Pack is already installed in both environments,・ServiceN...

Email and requested by Autopopulate on catalog item

Hi Experts,  I am working on one catalog item, in that 1. Requested By 2. Requested For  Email address  these are two variables, for these type is reference and reference table is sys_user .  1. Requested By for this I am using default value --- java...

priya17_0-1671451682552.png
priya17 by Tera Contributor
  • 2439 Views
  • 7 replies
  • 2 helpfuls

getSCAttachmentCount(); function is not working

Hi, We have an 'on submit' client script for making the attachment mandatory in portal. Even after adding attachment also, the alert is showing like 'Please attach attachements'.Can anyone help me? We have used the below script  function onSubmit() {...

Pavan S by Tera Contributor
  • 2427 Views
  • 8 replies
  • 0 helpfuls

Resolved! Schedule job to close Incidents

Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K

sanathk by Tera Expert
  • 3097 Views
  • 11 replies
  • 3 helpfuls

Resolved! Null value is getting displayed in reference field

HI Community, I have a requirement; task needs to be assigned to requested for's hub.Requester's hub assignment group can be found in the field called Hub on the Location form of the location the requester is assigned to. For example, if the requeste...

suuriya_0-1715087672760.png
suuriya by Tera Contributor
  • 2819 Views
  • 13 replies
  • 2 helpfuls

Teams Virtual agent Bot is not responding(Not showing any data from table) when the flow comes to User Input Reference choice node.

Hello, When I use the User Input Reference choice in the virtual agent Via teams, it is not getting the table's data. The table only has 200 records. When I start the topic it is starting correctly, but when the flow comes to the reference node, I am...

How to enable the Interceptor of Problem task?

Hi, I have disable the Interceptor of the Problem task as per the requirement to create Ptask from a problem record in 2 different related tab (Root Cause Analysis, Corrective Action:(General) ). Please check the screenshot below  problem_incident. N...

Nipan1_0-1715065410752.png Nipan1_1-1715065760895.png Nipan1_2-1715065954608.png
Nipan1 by Tera Contributor
  • 1505 Views
  • 3 replies
  • 0 helpfuls