How to create Interactive filters in PA

[mania]

Hi,

In Performance Analytics(PA):

I have get the percentage breakdown for 'Customer' in terms of Response and Resolution within SLA for priority P1.

For this, I have created below:

1. I have created two automated indicators and one Formula indicator for Response.

2. I have created two automated indicators and one Formula indicator for Resolution.

3.I have created  two Widgets for Response and resolution.

4.Added two widgets into one dashboard.

Now I want to create one Interative Filter based on priority P1 SLA's in incident to get the data of each Customer (Ex: Caller in incident form).

Can anyone please help on this, It will be useful.

Thanks!

[AndersBGS]

Hi @mania ,

Please note that interactive filters is only for normal reports. When we talk about performance analytics we talk about automated breakdown and breakdown source instead. Basic, you need to create a breakdown source based on the sys_choice table. when then you create the automated breakdown, you map the the automated breakdown to the breakdown source and to the table / field of your choice.

Furthermore, remember to add the automated breakdown to your automated indicators and formula indicators. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders