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Interactive Date Filter is filtering data but X-axis/Trend buckets are not auto-adjusting in Dashboa

AryanJ974106532
Tera Contributor

Hi Experts,

I am working on a ServiceNow Dashboard Builder (Now Experience/Nova) dashboard.

I have created Weekly and Monthly Trend Analysis charts using:

  • Data Source: Task SLA [task_sla]
  • Metric: Count
  • Group By: Priority
  • Trend By: Created
    • Weekly chart: Week by Created
    • Monthly chart: Month by Created

I have also added an Interactive Date Filter (e.g., Last Month).

Issue

When I select Last Month, the data is filtered correctly, but the chart X-axis does not seem to adjust to the selected date range.

For example:

  • Weekly trend still appears to retain historical week buckets.
  • Monthly trend continues to show a broader timeline than expected.
  • The plotted data changes based on the filter, but the X-axis does not re-scale/rebuild according to the selected date range.

What I have already checked

  • Removed hardcoded date filter (Created >= <date>) from the data source.
  • Trend By = Created (Week/Month).
  • Y-axis range fields are blank (Auto).
  • Interactive Date Filter is applied on the dashboard.
  • Data changes correctly when filters are applied.

Expected Behavior

If the Date filter is:

  • Last Month → X-axis should show only the weeks/months within that range.
  • Last 7 Days → X-axis should adjust accordingly.
  • Custom Date Range → Trend axis should rebuild dynamically based on the selected range.

Question

Is there any setting in Dashboard Builder / Now Experience to make the X-axis (trend buckets) automatically adjust to the interactive date filter?

Do I need to enable something like:

  • Follow Interactive Filters
  • Dynamic Time Series
  • Auto Scale Timeline
  • Hide Empty Periods

Or is this a known limitation of Dashboard Builder trend visualizations?

Any guidance would be appreciated.

Thanks!

 
 
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