How to create (link) a Catalog Item from a Portfolio Business Service (Offering)?

Steven Torok
Mega Contributor

Hi all!

Is it possible to create a Service Catalog Item directly based on a Business Service which is defined in the Service Portfolio?

I have understood how to simply set up an independent Catalog Item, but in doing so I saw no opportunity to "inherit" a Catalog Item from a Service Portfolio.  How is this link made?

Many thanks in advance for your support!

 

Cheers,

Steve 

1 ACCEPTED SOLUTION

David Thigpen
ServiceNow Employee
ServiceNow Employee

Hi Steve - 

The service owner can create a catalog item directly from a service offering when the offering is in a Catalog-Operational state.  In Paris, the service owner will also be able to associate multiple existing catalog items with their service offering.  These are both part of Service Owner Workspace functionality.

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GodofGrace
Tera Contributor

Posting this here as it came up in my searches, I hope this helps someone! I found that my default view settings on these forms were set to "Service Portfolio" instead of default. you do lose some options with this view change, but you could always make one that shows everything you need.

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Once you change your view you now should see "Items Orderable by subscribers". From there you can either create a brand-new catalog Item or link existing ones.

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