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‎08-06-2018 04:54 AM
I need to configure Notification for SLA breach 90% on incident table. Can anyone suggest a way
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‎08-06-2018 09:54 PM
you can create or copy any SLA workflow
e.g.
you can go to workflow editor, check Default SLA workflow, either you can create a new one or copy this one to modify according to your need
At 50% you can put 90% & trigger event which can trigger notification as required. Or you can directly configure notification in workflow as well.
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‎08-06-2018 05:28 AM
HI,
We have OOB Workflow for SLA. Name is : Default SLA Workflow.
We have to modify it to have 90% SLA notification.
Thanks,
Ashutosh Munot
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‎03-27-2023 07:25 AM
How to copy SLA breach email on work notes for all tickets ?
There are configured Email notifications for SLA breach at 50 %, 75 %, 90 % and the email body has to be copied as it is on work notes for tickets on which they breached

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‎08-06-2018 08:38 PM
Can I create a new Workflow for this
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‎08-06-2018 09:54 PM
you can create or copy any SLA workflow
e.g.
you can go to workflow editor, check Default SLA workflow, either you can create a new one or copy this one to modify according to your need
At 50% you can put 90% & trigger event which can trigger notification as required. Or you can directly configure notification in workflow as well.
Hit Answer Correct & Helpful; if solved your queries or reply back if any other query