Hi guys!
We recently migrated from using Workflow to Flow design and I'm trying to create a flow that will ask for approval from manager. If the manager rejects, it will cancel the RITM. If the manager approves, it will update the RITM ticket to In-Progress.
Then, it will check if the user's location if US or Canada. If US, it should create 4 SCTASK in SEQUENCE. The 1st task must be completed first before it generates the 2nd task. Then once the 2nd task is completed, it will generate the 3rd task. Once the 3rd task is completed, then the 4th sctask will generate. Once all 4SCTASK are completed, then it will close the RITM. But if user's location is Canada, it will only create 1 sctask.
However, I'm stuck with creating the 4 SCTASK in sequence. Can someone please assist me?
First of all, you should not create the 4 tasks in parallel, but instead create the tasks one after the other - see below:
In the configuration, remember to have the "wait" condition:
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
Hi @Anastasia Ty-Ch,
You can try this approach:
Explanation: Initially using create catalog task action and adding description (here wait condition should be check) next step followed by checking whether the task is closed incomplete or closed skipped -> if so ritm is moved to closed incomplete. If the catalog is completed it will create another catalog task.
