How to create ServiceNow tickets from a text or CSV report

[moon-buddy]

I don't have a lot of XML or Java knowledge but tons of Unix/Linux/DOS scripting knowledge.

I have a pending task to achieve: the creation of ServiceNow tickets of the INCIDENT or REQUEST type from data feeds like TEXT (tab or other delimited TEXT) or CSV format.

How can I do this? Since I have very limited XML or Java knowledge, is there a tutorial for this?

Thanks


Ed
St Louis, MO

[Aaron40]

This is easy!

And best of all, you don't need to know any scripting to get this done. If you have a CSV, you're most of the way there already.

Please take a look at http://wiki.servicenow.com/index.php?title=Importing_Data_Using_Import_Sets .

Basically you'll create a new data source and create a new transform map. You'll then run your data source and transform map to pull over the fields.

Please take a look at that link above, try it out and post any and all questions you have during the process here. We'll be happy to help you through this import process.

[sgm73]

"servicenow" + "incident" + "from a CSV.file" + "REST API" + "Jakarta"

Simple ask without uploading a Update set via a UI

So taking a CSV and feeding it line by line into the REST API

I would be interested in knowing if others have done this via Json or Python or Powershell

Best Regards,

Steve