Hello everyone! My company is currently working on implementing ServiceNow and part of this process is our PagerDuty integration which we use for off-hours critical incident notification, alerting, and handling. The integration works well out of the...
Hello All, I have a requirement to create a catalog item which will be submitted with an excel sheet attached. In the excel , there will be list of KB articles and their corresponding managers list to be updated. Once, catalog item is submitted, the...
Hi All, I am new to Service Portal development. I have a below requirement to work onCreate a portal page with a single widget.widget should get the created record number from the url and the id for the catalog item submittedwidget needs to lookup th...
Hi All, I am trying to login to HI Portal for Support, however my account is showing locked.
I have created a section called 'Cancel Information' on Demand table, and a UI action 'Cancel Demand'. Section 'Cancel information' need to be visible when clicked on cancel demand button, how can I achieve this? UI action code: quick help would b...
Hi, I have a requirement to create an inbound action on demand table, when user reply via outlook email that need to update in demand work notes, how can I create one? please help me with a code. Thank you
Recently we have noticed on our iPad walkup kiosk, the ipad keyboard covers up the use input fields. Has anyone experienced this, or know of a way around it? as a temporary solution we have the keyboard minimized and dragged above the fields, but thi...
Hello, I need to create a business rule that will count how many requests for the same catalog item any user has raised and display that as a message on a RITM form. I've come up with something like this:var aggrequest = new GlideAggregate('sc_req_it...
Hi Everyone,I have performed the dashboard(platform analytics) migration recently in Xanadu version. Post migration I have encountered below issue. Could you please help me on this?1. "Global" option is missing on global search dropdown list. When us...
Can anyone help me with the script for an action where the number of days can be added to the date.Input: Date, No of daysOutput: DateScript needs to: add Date + No of days and return date
flow designer is not creating catalog tasks for non admin and throwing an error "The requested flow operation was prohibited by security rules."flow:i have tried both the run as optionsfor user who initiates session , i have even given run with roles...
Hi all expertsI am new to servicenow development, i have requirement, create sub-flow and check current instance value (true/false) from system property.{"dev1": { "value": "true" },"dev2": { "value": "false" },"prod": { "value": "false" },"test": { ...
In the Incident form, When I submitted the form then I'll get "Relatedlist". In the relatedlist section I want to add 'AffectedCIs section which will open new window browser, there I want to select some Item. How can I test/achieve this in ATF testin...
Hello , I have a global business rule .What is the easiest way to find in which all table the functions of this global business rules are used . Thanks
Hello,What are the ways to restrict the users from viewing the service portal.We are facing some issue for one group, the members of the group are not able to access the service portal.we have checked the script includes, user criteria ,ACLS,page and...
