Hide Escalte button from a form
we wanted to hide the the escalate button from the RITM form for specific catalog item- tickets depending on certain condition. How to do that?
Forum Posts
Resolved! How to set the script include filter values in Onchange clinet script Reference variable ?
Hi, Am calling script include and getting the filter values as well but not able to set those values in OnChnage client script of Reference(Groups table) variable.Below is my Onchange script please let me know what.s the issue here?------------------...
Resolved! How to add rows in multi row variable set based on variable choice order
Hi Community,I have requirement where have to add rows in multirow variable set based on ascending ordermeans in multi row variable set have one choice variable where choices are 1, 2, 3 ,4when i am adding row of variable with choice 2 and then addi...
Resolved! Redirect user to another record producer based on the reference field
If the user selects a particular Business service (reference field) in the incident record producer, it should redirect to it's specific record producer or catalog form.Business service field refers to the cmdb table. In the cmdb table, we have an at...
Need help on Demand Management
below is my requirement,I have start date and completion date on demand task, can some one please guide me is there any out of box solution to have this fieldsbelow is the ask"We require the Out of the box solution from Service Now which helps us to ...
Resolved! Change request module: Communication to be set-up
Hi,In the Major incident Management we have a related list 'Incident Communication Plan', with all the communication plans , body of the email and all these details. Do we have a similar module for the Change Request Module?If yes, please let us know...
How to auto regenerate access token
Hello All,We have configured Microsoft Azure Entra and SNOW instance to fetch groups from Azure to our instance. We have build the connection successfully by using REST Message and scheduled job. We are facing one issue here, we need to auto regenera...
Resolved! Regex to validate 'GITO_ESA_TC_090' format
Hi All, Can someone please help me with Regex to validate below format. Field should basically accept only below format. GITO_ESA_TC_090
Grtting error on g_scratchpad using in onsubmit client script(catalog item)
Hi team, i am calling script include in on submit client script and i used the g_scratchpad method i am getting below error onSubmit script error: ReferenceError: g_scratchpad is not defined:function () { [native code] } function onSubmit() { //T...
Change field in search result of related list
Hi, I had a requirement like, In change record's related list, we have a tab called "Affected locations", when we go to Affected locations tab click on edit, then a page opens, In that page we have collection of locations. there in search results we ...
Copy Change request number
I want to capture the change number from which the change is copied from using the Copy Change. I tried to do this:https://www.servicenow.com/community/itom-forum/adding-a-reference-to-original-change-number-when-using-copy/m-p/992156 but this captur...
Trying to get the group names in Assignment group variable which requested for belongs to
Hi , Get list of groups thats Requested for belongs to in a catalog form variable called Assignment group I have written script include and onChnage catalog client as below but some how it's not setting the values in the refernce variable and also a...
I need ALL group employees to be able to SUBSCRIBE to articles but not to edit those.
Hi All, I need Urgent help on this,For Kb articles published, group of employees can subscribe it but can not edit article .How can i achieve this scenario? Thanks,Sandhya
Prevent truncation of the file extension for attachments having "long" file names
Hello,Does anyone know a solution to this? Whenever there is a long file name, the file extension gets truncated, leaving the user in mystery, what kind of file it is? Ideally we do not want to change the 100 max character limit for the file name. Pl...
How to color the update with the different color for one of Journal field
We have one user requirement – when multiple users update one of our custom fields (such as : Justification (journal type)), we like to see each user’s update with a different color, or background color.
