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Allow only 1 attachment for catalog attachment widget in variable

Hi All,im using a custom variable which is a widget ‘catalog attachment’ in record produceri have written a catalog client script to allow only 1 attachment but it is not working fine in native uiIsolate script is not checkedpl help me in this caseCa...

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Renu9 by Tera Contributor
  • 258 Views
  • 3 replies
  • 0 helpfuls

Table api put method

we are using staging table for source incident table. When incident is created in staging table it is reflecting in incident table however when we are updating using PUT method its only updating in staging table. Do we need change transform script ?

Agility in ITSM Change Management

Hi everyone,I am looking for some best practice to introduce agility in our change management process. Need to understand how changes can be logged for:1. Software vendor initiated changes that we have no control on2. Partner / Supplier initiated cha...

Resolved! ITSM Implementation Simulator Task17

Would you teach me how to solve the below question. To enforce the organization's change management policy, an emergency change should only be able to be created from P1 or P2 incidents. 1. Edit the Change Landing Page to disable the ability to raise...

Inoue2 by Tera Contributor
  • 1888 Views
  • 5 replies
  • 15 helpfuls

Resolved! ITSM Implementation Simulator; Configure Risk Conditions

Been stuck on this task (Task 15). Task is:"Add a new risk condition: "Insufficient lead time - Normal Change" so that if a lead time of 7 days is not met for Normal change requests, the Risk will automatically be set to High, and Impact should be le...

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kyle231995 by Tera Contributor
  • 1315 Views
  • 4 replies
  • 18 helpfuls

Resolved! onsubmit client script is not working for attachments in scoped app

Hi All,I am having an attachment in record producer in scoped application. It should not allow  more than 1 attachment on submit. Below is the code. But the rowcount is always showing as 0. Please help here function onSubmit() {      var proof=g_form...

Renu9 by Tera Contributor
  • 635 Views
  • 6 replies
  • 0 helpfuls

glide.ui.session_timeleft - Query

As per the Servicenow Configuration Having value in glide.ui.session_timeleft the property there will be prompt displayed for the users to extend their session. But no prompt is visible in native & portal view. Any idea why prompt is not visible ?  H...

Need UI Macro with the checkbox

Hi All. I want to have a ui macro with a checkbox and text to it like "I acknowledge the above statement". This will be on a request form and the check box needs to be mandatory.So far im not able to get the check box and text on the same line and al...

nikhitha24 by Tera Guru
  • 244 Views
  • 1 replies
  • 1 helpfuls

Asana Service now Integartion

I am required to Integrate Asana with ServiceNow, i am trying to configure the webhooks for Asana but still haven't reached there yet.Any documentation, links, or guidance will be helpful. Thanks !! 

spectura77 by Tera Contributor
  • 468 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to debug a workflow script?

Hi All, I have written a workflow script and it doesn't seem to work as per the design.  Requirement : On a catalog request there are several checkboxes which the user chooses and rehire is one of the option. So when the user selects rehire on the ca...

catalogitem

Hello, ive a service catalog page and some items to order, once user user click on the submit, it shows the error as given in the question. i check the console the following error shows up.[SCRIPT:EXEC] Error while running Client Script "total amount...

tilmenastij by Giga Contributor
  • 274 Views
  • 2 replies
  • 0 helpfuls