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Forum Posts

Automating email notification

Hi Team, We are having a requirement to automate the email notification, The email should not go from generic mailbox , as people usually ignore to read generic emails.Email should be triggered from specific DL (this can be shared by the team)Mailbox...

Kayathri by Tera Contributor
  • 457 Views
  • 1 replies
  • 1 helpfuls

Resolved! Please suggest me the next certification

I have completed CSA/ CAD and CIS- ITSM and ITIL V 4 are in my piepline...Can anyone suggest what else certifications I should go for. I am working as Techno- Functional Manager in ITSM Track.

Resolved! Show a message when selecting planned start date of a change

Hello AllI need to get a message to appear when users want to create a change which is less than 7 days in time. So the idea is, when the user select a planned start date that is <7 days, a message would appear in the SOW Change form stating that '' ...

Marta G by Mega Guru
  • 776 Views
  • 1 replies
  • 1 helpfuls

Showing Error while ATF Testing

Hi Team, while working with ATF testing I am facing the issue in the 2nd step which is ' Open the form' form is incident, following error is showing :- This step failed because the client error 'SyntaxError: "undefined" is not valid JSON' was detecte...

VyankteshK by Tera Contributor
  • 963 Views
  • 3 replies
  • 0 helpfuls

End user needs access to sc_req_item and sc_task records

One of our end user wants to see records of sc_req_item and sc_task tables. We have one catalog which contains one RITM and that RITM contains multiple tasks. Each task gets assigned to particular assignment group. Next task gets open only if previou...

Neeta3 by Giga Contributor
  • 3717 Views
  • 6 replies
  • 1 helpfuls

UI Action Workspace Client Script

Im working on a Generate PDF Requirement the UI Action I created is working on the Backend for default view and workspace view, but in the FSM/CSM Workspace it is not working this is code in the UI ACtion:-function previewDocument(){    var sysId = t...

Harshad0405 by Tera Contributor
  • 673 Views
  • 1 replies
  • 0 helpfuls

Survey link on notification

Hello Team, I try to provide survey link on to the resolved notification (Both RITM and Incident), I have created below mail script but it's not working. could you please help. var link = new AssessmentUtils().getAssessmentInstanceURL("current.sys_id...

B Ashok by Tera Guru
  • 538 Views
  • 2 replies
  • 0 helpfuls

Unable to access Catalog Builder

We just upgraded to Rome on our DEV instance and I went to try and use Catalog Builder to edit an existing catalog item (add variables) and it's coming back saying I am not authorized! I have the admin role and there is no longer a need to elevate ro...

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terrieb by Tera Guru
  • 2793 Views
  • 8 replies
  • 0 helpfuls

Resolved! Flow Designer Error when updating running workflow.

I created a workflow in Flow that runs when a new request item has been created.  I had an email action within the flow that needed some wording to be updated but now existing flows associated with a RITM show an error message "Asset not found".  Is ...

jaubert by Tera Guru
  • 646 Views
  • 1 replies
  • 0 helpfuls