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Role Based Access for ITIL Users

Dear Community Members, We have different service catalogs and each catalog has different catalog items. Is there a way to restrict ITIL users for accessing other catalog items? For example, VPN Support Program Group Should see only VPN Catalog Incid...

Burhan Shah by Tera Contributor
  • 495 Views
  • 8 replies
  • 0 helpfuls

How to check what is updating the field value

Hello friends, I am working on an attribute. When we change value of a field "life_cycle" the value of another field "assigned_to" is getting cleared.The table has 100+ business rules and 7 flows configured on it.How to identify what is updating the ...

Asmita7 by Tera Expert
  • 1092 Views
  • 2 replies
  • 0 helpfuls

Need to show only 6 months dates in End date field

Hello All, Like i have to show only 6 months dates in End date variable in portal when the user selects the end date. EXample : If user click on that end date picker today may month then after sex months means october month only then other months it ...

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UI action not showing in portal

i have one UI action created and after click on the client option checkbox ,the UI action is unable to view from the portal what is the reason?  

hemantnh by Tera Expert
  • 265 Views
  • 1 replies
  • 0 helpfuls

If To or CC is caller then add email body in additional comment

Hi All, I have a requirement to add a condition in the Reply Inbound action if To or CC is caller then add email body in additional comment. Here is my script:(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email...

Samiksha2 by Mega Sage
  • 409 Views
  • 8 replies
  • 0 helpfuls

how to add email id based on string value.

Hi All,I have below requirement..in incident form there is one field string called Sold Party name in witch user add different value for ex abc, xyz now I want that based on that field value email goes to particular user. please let me know how to do...

jui by Tera Contributor
  • 415 Views
  • 4 replies
  • 0 helpfuls

Resolved! Need to help on scripting

Hi Team, I have written below script in background script the purpose of the script is Group incidents by assigned to and list only grouped records where the assigned to have more than one record. The error i am getting is invalid return var agg = ne...

Khalid9030 by Tera Contributor
  • 483 Views
  • 5 replies
  • 0 helpfuls