Hi Team, We are having a requirement to automate the email notification, The email should not go from generic mailbox , as people usually ignore to read generic emails.Email should be triggered from specific DL (this can be shared by the team)Mailbox...
I have completed CSA/ CAD and CIS- ITSM and ITIL V 4 are in my piepline...Can anyone suggest what else certifications I should go for. I am working as Techno- Functional Manager in ITSM Track.
Hello AllI need to get a message to appear when users want to create a change which is less than 7 days in time. So the idea is, when the user select a planned start date that is <7 days, a message would appear in the SOW Change form stating that '' ...
Hi Team, while working with ATF testing I am facing the issue in the 2nd step which is ' Open the form' form is incident, following error is showing :- This step failed because the client error 'SyntaxError: "undefined" is not valid JSON' was detecte...
Hi all,I have successfully configured:Group TemplateEscalation Policy TemplateContact Preference TemplateOnCall Group Preferences However, I am unable to assign a member to a shift due to an empty list of available members. Any idea? Thanks!
I completed the integration with Tenable, and the issue I am experiencing is pagination. So the scenario is that it has a limit of 300 records, so the first call sends 300 records, but we need to do a loop to return all of them.In this case, I'll exp...
HiWhen i searched any catlog item or record producer and open it, It will open the item form view (sc_cat_item) record. how to fix it @Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
One of our end user wants to see records of sc_req_item and sc_task tables. We have one catalog which contains one RITM and that RITM contains multiple tasks. Each task gets assigned to particular assignment group. Next task gets open only if previou...
Im working on a Generate PDF Requirement the UI Action I created is working on the Backend for default view and workspace view, but in the FSM/CSM Workspace it is not working this is code in the UI ACtion:-function previewDocument(){ var sysId = t...
Hello Team, I try to provide survey link on to the resolved notification (Both RITM and Incident), I have created below mail script but it's not working. could you please help. var link = new AssessmentUtils().getAssessmentInstanceURL("current.sys_id...
Hello All,I need to setup a two way integration with SAP GRC.1st use case i am creating a ticket in sap using soap outbound but i need to use (SSL Client Certificate authentication.)_Mutual authentication.I am new for this do you have any idea how to...
All instances are down & ServiceNow Support is down - who to call?
We just upgraded to Rome on our DEV instance and I went to try and use Catalog Builder to edit an existing catalog item (add variables) and it's coming back saying I am not authorized! I have the admin role and there is no longer a need to elevate ro...
Hello all, I am looking for the documentation on the impact of tables and ACLs of this integration:https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-mgmt-integ-wth-SAM.html Anyon...
I created a workflow in Flow that runs when a new request item has been created. I had an email action within the flow that needed some wording to be updated but now existing flows associated with a RITM show an error message "Asset not found". Is ...
