How to create SLA report near Breached

[wirachat]

Hello,

We have a problem to tracking incident near Breached. How to create Gauges to monitor incident near Breached.for user use Gauges monitor the incident

Best Regards

Wirachat

[Deepak Ingale1 · Accepted solution]

Hi,

You can create count gauges on incident_sla table.

Your condition to filter out incidents should be something like

Business Elapsed Percentage > 80 (80 is just an example, we have kept threshould of 75 in our environment)

[Deepak Ingale1]

[wirachat]

Dear Deepak,

Thank you . Your solution safe my life

Best Regard,

Wirachat Ngamphiw

[Deepak Ingale1]

Could you please mark post as correct/helpful if it solved your problem?