I'm currently working through trying to grant more roles the ability to view the SLA Timeline UI Page. ServiceNow Docs say itil, sla_admin, and sla_manager are the roles required for viewing it, however we want to add a different role to it, say sn_c...
Hi there, I have some Change Requests which is being Auto-Cancelled, but, when I've checked there is no other approval triggered.This is the message:Auto-Cancelled: The Planned Start Time has passed and was not approved by the System Owner or Manager...
Hi There, i hope everyone is ok. We have an integration between a tool and snow that retrieves data from snow. They want to get data from sys_dictionary table. For this purpose i created a role and added it to all sys-dictionary.* ACLs and still gett...
Is it possible by any way to relate closed incidents to a CLOSED problem?
Hi All, We have recently found a weird behavior, Once the Incident is breached the Incident SLA 'Breach Time' is still getting updated with the pause duration. Ideally , the Breach time should not consider the pause duration once the ticket has breac...
Whenever standard change is got created from problem then that particular standard change should needs to be attached to the problem related lists. Could someone please help me. @Dr Atul G- LNG @Ankur Bawiskar
Hi all,i have a requirement where i want to hide a field in catalog item, when SMS opt-in field is check in user's profile.i added a function in existing script include to fetch the userID and a onload client script as per my client requirement, But ...
Hi Everybody, I've got a catalog item to request a smart phone on which one of the options is to replace a lost/stolen phone. I need to add a field to the form that looks up incidents for the user under requested for field (the user should have raise...
@jaheerhattiwale Hi Jaheer,Good AfterNoon. Whatever we have created Hamburg menu is working fine that means whenever user hover on the Hamburg menu it will show the list of items that is Okay. But when the user hover out(that means remove the cursor...
Hello,As far as I know a Requester is defined as a user who can create, edit, and view their own requests.Now we often see requests to go further such as :- A manager should see all requests from his team- A user should see request from other users i...
I would like to show a field with clickable hyperlink in portal list view for a table to users . Even OOB URL field is not rendered as hyperlink in list view . There are multiple solutions for native UI but looking for any inputs to make it work in p...
Hi Team,I have 4 different variables to enter the cost.Onchange each variable calculate the total field and update in the total cost.I have written below code but throwing NAN error. function onChange(control, oldValue, newValue, isLoading) { if (...
When you export data from a form, I want to selectively export only the data I want, not the entire related data.If you know, please guide us.
Requirement :A specific dashboard report is not visible to a user & showing below mentioned message. I've to make this report visible in a dashboard tab."Sorry, you do not have access to this indicator, breakdown, or element combination. Please cont...
Is it possible to implement a workflow so that when an incident occurs, a phone call will be made (and will continue to ring until the person in charge notices it)?
