We are looking at implementing CIM shortly. The question that keeps coming up is what should be a general service request and assigned to the core support team to provision or should the entry be made in the CSI register as a first step to be review...
Hi Team, I was struck in a configuration issue, when the change state changes from authorize to schedule approvals are generated which should be approved by CAB APPROVAL group. Now I have to change the group to CAB Technical Approval. Where should I...
We have default portal(sp) and a custom portal "abc". Now if we enter URL https://xxx.servicenow.com is redirecting to xxx.servicenow.com/sp. instead I want to redirect xxx.servicenow.com to xxx.servicenow.com/abc. can someone please help on this?
i have a email template: Template Name: testRequest Type: test1Comments: test2 i have to set type and comments in a separate variables and i m writing an inbound action on sc_req_item.How to do this?
Hi, Is it possible to create case record from virtual agent in csm portal (Ex: create incident)?If yes, can anyone please provide guidence. It will be useful. I have created a topic called general questions and answers so once we click on yes as per ...
Introduction In today’s digital age, an effective IT Service Management (ITSM) system is critical for organizations aiming to deliver seamless IT services. As businesses evolve, so must their ITSM capabilities to ensure they meet growing demands and ...
How to add custom Dashboard to Service Now Home Page to specific user
Hello, We are trying to set specific username for comments and worknotes. For that we are using setJournalEntry() function. It is working fine in native view but not in workspace.Please help.
Hi Team,There is a requirement that whenever the Service Offering.business_Criticality is 3 then Priority shouldn't be Critical and if it's Critical then user shouldn't be able to submit/save the incident form. Which is the Best way to do this? BR or...
Hello Community,I am trying to create a report based on the User Preference[sys_user_preference] Table, but I am unable to pull the table into the report. Could anyone please guide me on how to create a report from the User Preference Table?Thank you...
Guys , Its urgent please help me how can I assign role to Create an OAuth API endpoint for external clients SERVICE ACCOUNT As I don't have an option to create a OAUTH PROFILE User here see screenshot
Hi Community, We are pulling data from snowflake to servicenow. While pulling the data we are facing issue with the date format. In source data, we have the below format: In servicenow response body, we are getting below response: We have a schedul...
ServiceNow has recommended us not use DOM manipulation techniques in our health scans however they have not mentioned the alternatives for these methods. Are there any alternatives for using "$", gel, getElementById(), getElementsByClassName() in cli...
We are having LDAP authentication issue while External user trying login, We know the issue but we want to give access to the user Without LDAP authentication, Is there any such way ?any help highly appreciated.
How do we get the display value of reference fields in the multi-row variable set? i.e instead of displaying the sys_id. I tried getDisplayValue() but it is giving as undefined.
