How to create three RITM's in to one request

[mania]

Hi,

I have a offboarding catalog item so once i submit a ticket it should create three RITM's on the one request and map to respective three groups.

Can anyone please help on this, It will be useful.

Thanks!

[dangileri1]

Have you looked at using an Order Guide? Out of box, this supports multiple RITM's per REQ.

Documentation pertaining to Order Guides can be found here:

https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/service-catalog-managemen...

Let me know if this helps you, if not please provide additional details.

[mania]

@dangileri1 

Not OOB, We have created our own custome offboarding catalog item.

Can you please help on this, It will be usefull.

Thanks!

[dangileri1]

Sure, what I meant was Servicenow has out of box functionality to support a catalog item (in the form of an Order Guide) which can be a front end to link individual Request Items under the one request.

An example we did a while ago was an onboarding / off boarding Order Guide.  In simplest form, It presented the submitter (our HR department) with a series of questions and selections, and depending upon a what they entered it fired off each RITM that was appropriate to fulfill the request. 

It would require you to change around your current catalog item, but it's easy to work with and very powerful.

There are a bunch of videos explaining order guides available, but this one is pretty concise:

https://www.servicenow.com/community/developer-blog/making-love-between-order-guide-and-request/ba-p...

Take a look and let me know if this was useful.

[Pooja Mallikarj]

Hi,

Below community link might help you please go through it and try to implement it.

How to create multiple RITM's in single request 

Thanks,

Pooja M