How to define multiple CABs?

[John Sang]

Hi all,

    Please advise.

    My client implemented Change Management using London release. They want to expand geographically covering additional countries.  For each country, they have they own CAB to review and approve change request....where the fulfiller groups would be shared among countries. They using single instance to cover multiple countries.

    Any suggest to implement a multiple CABs with routing depending on requester's company as defined in user profile?

    (I notice that under Madrid release, user can define the change approval policy, would this help?)

    Thanks.

Regards,

John

[Harish KM]

What we use to do is we have a routing table where we store country ,company , region and groups based on this we can have a run script in workflow and glide this custom table and get the login user country and region match with this custom table and get the approval group. Store this value in workflow scratch pad and pass it to approval group.

This is the one way you can route the group

[John Sang]

May I clarify: your suggestion help to manage the assignment group based on country/company....however; I still cannot "switch" CAB based on CR requester's company.

Pleas advise.