How to define Service Catalog Item Impact, Priority and Urgency
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02-10-2014 09:23 AM
Hi,
How am I able to define each Service Catalog Item's Impact, priorty and Urgency?
Thanks for your help
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02-10-2014 08:58 PM
Is your catalog item creating an Incident?
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02-11-2014 06:22 AM
we have Service Catalog integrated with another ticketing system, for each ServiceCatalog request item, it generates one ticket in that system, either Incident or Service Request, with respective Impact, Urgency and Priority.How am I able to maintain these properties consistently in ServiceNow? Thanks!
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02-21-2014 10:27 AM
Can anybody help? Is there a way to define Service Catalog Item's Impact, Urgency and Priority? Thanks!
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02-21-2014 10:38 AM
itmatters,
All a Catalog Item does is present variables (questions) and launch a workflow. From the workflow you can do a runscript activity to define any of the fields on the table.
