How to define Service Catalog Item Impact, Priority and Urgency

[itmatters1126]

Hi,

How am I able to define each Service Catalog Item's Impact, priorty and Urgency?

Thanks for your help

[itmatters1126]

Thank you very much, I'll try.

[TJW2]

If you want the 'User' to define the 'Impact, Urgency, Priority'   then create variables for these items and allow the 'User' to input them.   You can then use a RunScript in the WF to set the values on the RITM record.

[eican]

Actually no need for a Script. If the fields have the same name as on the target table, SNC automatically maps them and assigns the value.

[TJW2]

Correct No script is needed if you are using a Record Producer.   If you are using a Catalog Item with a WF, the script is required.

[Uncle Rob]

Only true for Record Producer though, right?