How to define Service Catalog Item Impact, Priority and Urgency

itmatters1126
Kilo Contributor

‎02-10-2014 09:23 AM


Hi,

 

How am I able to define each Service Catalog Item's Impact, priorty and Urgency?

 

Thanks for your help

Labels:
0 Helpfuls
  • 3,531 Views
10 REPLIES 10

TJW2
Mega Guru
In response to Uncle Rob

‎02-24-2014 07:57 AM

Correct, Only Record Producers will auto transfer variables with the same name to the record.   If you are using a Catalog Item, you will need to use a RunScript.


0 Helpfuls