Hi , I have calculated overall Csat score average with the script It was working fine but when I want to slice that data with assignment group Im unable to do it I have added breakdown source and done breakdown mapping as well but it is still showing...
I have a requirement to trigger surveys for specific users on a quarterly basis. It is not related to any records or table trigger conditions; the survey should simply be sent to specific users quarterly. Is this possible
Hello!so we have an odd one we are trying to sort outhere is what is happeningwe have some sites that we support have an end of day process, if they fail to complete the Help Desk is notifiedfor the longest time the help desk would manually create a ...
Hi All,I have a requirement to configure Nextthink- Servicenow integration for1. Auto ticket creation based on next think issue alert.2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/iss...
Dashboard ACL/Role RulesI have the following scenario: a user made a copy of a dashboard from another one they already had access to. In the original dashboard, everything works normally—the user can edit and manipulate it without restrictions.Howeve...
In the continuing migration effort started here: What do you do with more than 500 legacy ServiceNo... - ServiceNow Community, I would like to provide some details about our unit testing process. For the ServiceNow legacy workflow migration projec...
In the continuing migration effort started here: What do you do with more than 500 legacy ServiceNo... - ServiceNow Community, I would like to provide some details about migrating one of our more complex legacy workflows. The Problem One of our or...
Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...
Hi all,I’m currently investigating the out-of-the-box (OOTB) lifecycle behavior for Requests (REQ), Requested Items (RITM), and Catalog Tasks (SC_TASK), with a focus on how the following fields change throughout the process:ApprovalStateStageMy obje...
Good afternoon.!I have created an Inbound email action and have set the email.from in it, but how can we achieve this using Flow designer used as an Inbound email action?Please help.Flow designer:@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
Customer asked the following question: "It is possible to create a report that show the count of the total number of tickets I have moved.?". My interpretation of the question is: "For example, if the 'ABC' group receives 5 new incidents and then the...
My users say they would like the fields on the related list Risk Assessment for their Change requests to just appear on the Change request form, vs clicking open from the Risk Assessment related list (screenshot) I can't seem to figure out a way to ...
This is the survey form - assessment metrics - question data type: date that we want to limit.
Supplier tableField: solution id → reference to Opportunity tableField: u solution id → to store Solution IDs from line itemsOpportunity tableRelated list: Opportunity Line ItemOpportunity Line Item tableFields:solution idparent line item Requiremen...
I want to convert the String type field into reference type, but getting this error. As, there are already 2000 records in the table. How can I do this?
