As the title says, I want a line graph or a bar graph where I want to represent incidents opened and closed week-on-week. It should look like something in the image below. The blue line represents the incidents open week-on-week. The orange line repr...
Overview In recent times, I came across a requirement to automatically populate a date field (custom field – RCA due date) on Problem records during creation.This article explains the issue encountered initially and the improved solution. Requirement...
Hi Experts, I have installed and activated 'Agile Development 2.0' plugin in my PDI. But, it is not reflected in the Application Menus. I have refreshed the browser,switched to another browser and even refreshed the instance from developer.serv...
IntroductionThis guide outlines the complete, end-to-end bidirectional integration between ServiceNow Incidents and Jira Issues. Moving forward, we will break down the full technical architecture step-by-step, covering outbound business rules, dynami...
There is a reference field "Name" in my catalog which is referencing to a Custom table, and its value is being displayed on the basis of selection of other variable which is choice field. For Non-Admin users it's showing NO MATCH FOUND on Portal view...
Good day, everyone. I hope you're all doing well.I am trying to copy attachments from RITM to SCTASK using a Business Rule on sys_attachment (after insert).Flow:- User uploads files in portal → RITM created- User sends additional attachments via emai...
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Hi,We’re experiencing an issue where Turkish terms are appearing in the Incident SLA report, even though the user language and system language are both set to English.Has anyone encountered similar issue before? Thanks in advance!
Hi All, I recently passed the ServiceNow Admin exam and made my own notes. Hope this cheat sheet will help you to pass the exam. Thanks Anu
Hi everyone,I'm currently trying to understand the different types of licenses available in ServiceNow and how they apply to various modules and users. I’d really appreciate some insights from the community on this. Thanks in advance!
HelloI am new to ServiceNow and wanted to find out how Licensing works?I have some idea that, we have to pay licensing fees for Admin and ITIL users roles.Is there licensing fees for each type of roles? Do we have to pay licensing fees for users with...
Background Scripts are Server side scripts that can be immediately run on ServiceNow instance and can be very helpful if you want to try scripts out or fix minor issues on records. To write a Background Script Go to Application Navigator > Scripts - ...
Hello,Is there any known issue or platform impact if we try to remove or restrict sn_hr_core.admin from users having the admin role?
How to call script include in indicator source? In indicator source I am calling script include like below... when I use like below '0' Records are getting.. what's wrong in that.. Sys Id is one of javascript: new x_abc_ewtwe_.getAccount().getTask...
Hello,Thank you in advance for looking into the post and helping.I'm trying to get requested item's Assignment group to catalog task assignment group in the workflow activity.This code is present in the script section of the workflow.I'm unable to ge...
