Can a UI policy be set on an order guide to control the visibility of variables on an item included in the rule base? Or can a UI policy be set on an item with condition "if used as part of an order guide, do xyz, if not part of order guide, do abc"?...
I need to create a UI policy for catalog tasks that filters on a single variable that is included in most of our catalog items. When I look at filter fields, I have no way to access the variable. If I use catalog UI policy, it requires me to specif...
Hello Everyone,I have implemented an email integration for a use case as described below:Use Case:When a task is created, an email should be sent to a specific recipient (XYZ ID). The email must contain all the variables and values submitted by the u...
Hello Experiencing a sudden issue in our Test system where when an article is published and navigated to via the Knowledge Portal (kb) and then clicking on a Knowledge Base, the article appears in duplicate.The 'frame' around the article ends and the...
In Change model we have created Custom Business rule to make Risk assessment mandatory before moving the change request to Assess State and we have created UI policies to make Planning, CI, Assignment group, Assigned to field before moving to Assess ...
Hello community, I have one yr experience as SNOW developer What kind of questions are typically asked in interviews at this level?Any scenario-based or real-time issue questions I should expect?Key topics I should focus on while preparing?
When I update the state of a Change Record from the SOW( from Scheduled to Implemented), the Change Task section on the Overview page does not automatically refresh to show the correct task count. I have to manually refresh the page to see the update...
Good afternoon.How does PRB (Problem) get automatically created by system once a Major Incident gets closed?Is there any rule Business rule or something? Please help.The issue is, we also have once more Business rule for the same issue, but one more ...
Good afternoon.In our Project, we have been instructed to migrate all the Catalog Forms, including all their associated dependencies such as Business rules, Catalog UI Policies & Client scripts, Script Incudes, Tables, Scheduled Jobs, Workflow, Flow ...
We are trying to display MRVS data in tabular format in the notification which is created once the catalog item is submitted.We are facing issue with displaying the MRVS value captured for field "Please select which pair" in array format (comma sepa...
Hello all, I am attempting to setup a daily scheduled Mass Encryption of attachments since non-ITILs are restricted from the encryption module.I am able to successfully setup an Encryption Job but do not see the ability to set the frequency. See atta...
Hi team,We have added 2 PDF files in sys_attachment table and those are accessible though a catalog item. When we click on the link it automatically getting downloaded. But for few users the link is blank and nothing is getting downloaded. Is there a...
Hi Experts,I need help with the Password Reset module in ServiceNow.We’ve configured the Password Reset process and now want to enroll our end users. These users only have basic roles (like snc_internal or no elevated roles) and will not be accessing...
One of my team member submitted a certificate signing request (CSR) for certificate renewal in ServiceNow. How ever, the CSR turned out to be invalid, which led to an error during the processing. As part of certificate management workflow, a child ta...
Hello, I need to count all email notifications sent from ServiceNow (sys_email, type = send) grouped by quarter between 2024-07-01 and 2025-06-30. The table is not reportable, and background scripts return 0 even when emails exist. What’s the best me...
