Resolved! change glide.login.home to employee center without banner
i tried changing glide.login.home = /escbut the banner is at the top, is there a way to get rid of it?
Forum Posts
Mass update CI in change management
Hi Team, I need to understand the Mass Update CI use case and its benefit in the context of change management. Is there any documentation or video which can provide a sort of demo. I need to know how its beneficial and why a customer should use it in...
Salesforce Spoke OAuth 1.0 – Access and Refresh Tokens Tied to Different Users?
I’m looking for confirmation on how Salesforce Spoke OAuth 1.0 credentials are stored and associated in ServiceNow.Observation / statement to validate:For Salesforce Spoke OAuth 1.0, the Access Token and Refresh Token exist as separate records and ma...
ServiceNow Zurich – Show SLA status (Breached / Met) on Incident list by relating Incident and Task
Hello Community,I am currently working with ServiceNow Zurich and I am looking for best practices to relate the Incident table with Task SLA (task_sla) in order to display SLA status directly in Incident list views.Use CaseI work mainly with the Inci...
Resolved! Catalog item - MRVS
Hello,In my PDI (Zurich) I was able to create a catalog item with a Multi -Row Variable Set (MRVS) - to add additonal user who may also need this item.Giving me the following informationUser (reference)Email - bot walk to User question (auto -populat...
Resolved! List colletor variable attributes
Hi, I created a List Collector variable referencing the cmdb_ci_computer table.I configured variable attributes to allow searching by three fields:NameSerial NumberAssetExpected behavior:When I type a value from any of these fields, the corresponding...
HTML structure in Jelly Scripting
Hi I am working on a requirement where i want to show/hide a UI formatter from on a UI macro based on the reference field on the form.<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" x...
Resolved! Creating a follow-up process for survey responses
Hi,We want to introduce a process to ensure that we follow-up on any negative responses to surveys.I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is r...
What are all may be the reasons the timeworked data is not captured in the time worked related lists
What are the possible reasons why Time Worked data is not captured in the Time Worked related lists on tickets, as well as in the Time Worked (task_time_worked) table?
Knowledge Article - Block Text tool
Hi Team, I have requirement in the knowledge center, when ever user create a new article, i need the text block should be only "arial" and font size should be "12PX" should be fixed and user should not able to change this. I have check with the defau...
Smart Assessment Engine
In Smart Assessment Engine, I need to conditionally show or hide sections (for example based on an incident state field). Section one and two should display if the incident closes as complete, but section three and four should display if it closes as...
I want to hide the some lanes from agile board
Hi All,I want to hide some lanes from agile board like Draft and Ready for Testing.Specifically for particular Groups.For Group A i want to have Draft and Ready for testing in the Story board lanes.But For Group B I don't want Draft and Ready for tes...
How to report Incidents created during Business vs Non‑Business Hours (7:00 AM – 4:30 PM) for all da
Hi Community,I need to create reports for PSC‑related Incidents that are resolved by the DCC team, based on the time the incident was created.Business Hours:7:00 AM – 4:30 PM (ET)Reports required:Monthly report for incidents created during PSC Busine...
Title: Automating OAuth Token Refresh for Scripted REST API (Inbound) – Without External Client Hand
Hi everyone,I’m working on an OAuth-based integration where ServiceNow is acting as the inbound system (Scripted REST API provider), and an external client (e.g., Postman or another system) consumes the API.Current flow:ServiceNow provides client_id ...
Scripting Practice question
//last 3 latest updated incidentvar gr=new GlideRecord('incident');gr.orderByDesc('sys_updated_on');gr.setLimit(3)gr.query();while(gr.next()){ gs.print(gr.number);}// incident group by with assignment groupvar gr=new GlideAggregate('incident');gr....