Hi,Im trying to decide what the best practice would be to populate RITM information on the approval record, within Service Operations Workspace. I know the Approval summarizer formatter won't work within SOW since it's a UI Macro. I thought maybe DOT...
Hello all,It seems there is an error when I try to check the Translation section for any Catalog Items there. Has anyone come across this?
Hi everyone, After upgrading our instance to the Zurich release, we’ve noticed a significant slowdown in Automated Test Framework (ATF) execution. Tests that used to complete in 3–4 minutes are now taking over 10 minutes, and the system often becomes...
Hi everyone,this discussion is about retrieving the assignment group value from standard change templates.Given that we have the standard change proposal numbers, is there any out-of-the-box functionality available to extract the assignment group val...
Non-itil user cannot access a particular category on the end-user portal. The non-itil user gets the message, "Logout Successful" when trying to access the end-user portal. Also, when the admin impersonates the user, the admin can get to the portal...
When you click on UI Action button: "Assign Remediation" need to get field values "Sub PTASK type" ,"Cause code" and "Sub Cause code" dynamically to the redirect URL "action.setRedirectURL('problem_task.do?sys_id=-1&sysparm_query=problem_task_type=re...
Hi, I have created an after business rule that will automatically create a problem record once new INC is created with priority-new. Some of the details for problem record are taken itself from the same INC record. The issue here is.How should i g...
Dear Members We have scoped application in which to tables are extended from TASK table. 1st table - ABC2nd Table - XYZ The records are creating via API to the ABC table and then Task record creates in the XYZ table via Flow designer. (same concept a...
Hi All, I have 3 fields A,B,C referencing to a table of type String. In Catalog item we have MRVS where we have those 3 fields of type Look Up Select box reference to that table.I want to implement the scenario where Field B should depend on Field A ...
Hi, I have a voucher but am unable to claim it. Can anyone help me out, please? When I attempt to claim the voucher, it displays the following
This post is for anyone who want to display Catalog Tasks (or any other record) based on information on the user record, like "Employee number" or "Badge number" or "Access Card" stored on the user record. I know this is nothing new, nor advanced, bu...
When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working. Whether it is blocking due to some ACL's or it is the standard process in the e...
Our organization has spent the last 6 months implementing the Coaching module for Incident Management. We are now looking to implement Coaching in Change Management. Would appreciate any and all feedback from those of you that have implemented Coachi...
How to add a new widget on the “My Profile” page in Employee Center that displays information when a user gets a new personal device.
I have a requirement to export all the active RITMs to excel. I want to get the variables and values for each RITM and also want to get the SCTASKS numbers associated with them and the comments and worknotes from both the RITM and all the SCTASKS of ...
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