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Resolved! VIrtual Agent Topic visibility user specific

Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...

marcinkopiec by Giga Contributor
  • 5424 Views
  • 11 replies
  • 0 helpfuls

Citrix IT Service Management Connector Plugin

Hi All, We are installing a plugin called "Citrix IT service management connector" with the version 25.1.0. I need a technical documentation and architectural diagram in ServiceNow. and  end to end flow of the application. Please help me to get these...

kalyan sai by Tera Contributor
  • 2198 Views
  • 7 replies
  • 2 helpfuls

Query Related to Fix script

req_item.addEncodedQuery( 'active=true^stateIN3,4,7,1300,200^request.u_request_type=ESP service catalog^cat_item.workflow=b10a719a1b14d9589e324197b04bcbe0' + '^NQ' + 'active=true^stateIN3,4,7,1300,200^cat_item.nameINESP - Request New Integration,Cisc...

vallusri by Tera Contributor
  • 699 Views
  • 6 replies
  • 0 helpfuls

Custom variable data type in service catalog

Earlier i had one requirement , to show url in service catalog item , so tried variable type url but it was not clickable.  So I explore other data type then i get to know about custom variable type . "Custom" is  specific Service Catalog variable ty...

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Uo Action Button in Workspace View not showing Pop-up

Hi, I have created a UI action Button on the "Service Operations Workspace" . Ideally on click it should open the pop-up window  This is not working as expected.  Same code i am using in the form view button on click and is working as expected. But n...

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Mk_snow by Tera Contributor
  • 327 Views
  • 1 replies
  • 0 helpfuls

Resolved! Exported report is showing duration filed values in seconds

Hi , I created a report on  database view with duration fields are displayed in reports as 05 days 11 hours as an example but once exported to an excel sheet, they get displayed as integers representing the number of seconds instead of 05 days 11 hou...

ashokbodaga by Tera Contributor
  • 2120 Views
  • 4 replies
  • 1 helpfuls

Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

swapnilsoni by Tera Contributor
  • 1989 Views
  • 13 replies
  • 3 helpfuls