how to delete or modify work notes in change/incident/Request
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‎08-03-2022 01:08 PM
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‎08-03-2022 01:18 PM
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‎08-03-2022 01:23 PM
Hi, this is not a simple/quick task and unless there is a critical underlying cause IE the comment is offensive or breaches security I would not consider it. Also if the details you are intending to remove relate to a security issue, personal data etc, then this process does not guarantee that the data has not been shared by email or is not accessible someone in the platform via a system log or similar and the best practice would be to declare a security incident and manage as a data breach.
ServiceNow have instructions here
How to delete a Comment or a Work Note from a record - Support and Troubleshooting (servicenow.com)