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Resolved! Assigning a task to a previous task fulfiller

Hello, I have a workflow that opens a first task for approval then a series of tasks.  I require the second catalog task to be assigned to the assignee of the first.  I`ve tried a few things but the task keeps opening for the proper group but the ass...

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Mario25 by Giga Expert
  • 2291 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to Change/Edit the Resolution Code on Closed Incidents

Hi there,  For Governance reasons to properly track our incidents, we have a requirement to periodically change the resolution code after an incident is closed.  Anyone know how to do this?  Here the list of our Resolution Codes, but currently once t...

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How to "flag" a task that needs attention

Hello, I am looking for a way to allow fulfillers to "flag" problematic sc tasks. I dont know if there are any OOB ways to do this or not, but i wanted to see if anyone had any suggestions on the best way to do this.  They just want to be able to som...

Bruler1230 by Tera Expert
  • 2228 Views
  • 3 replies
  • 3 helpfuls

Resolved! What is fulfiller UI?

 What is fullfiller UI?  I read below link of document , but i can't understand fulfiller UI. https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/configure-agent-chat.html Thank you.

What are the plugins for ITSM Professional Suite

Does anyone know what the plugins are for ITSM Professional.  My company has plans to upgrade to ITSM Professional in the start of 2020 but we would like to have that enabled in our sub-prod instances before hand to get a better understanding of the ...

JR Guieb by Tera Expert
  • 6548 Views
  • 6 replies
  • 2 helpfuls

Resolved! Assignment Lookup Rules and Assignment Rules

When we implemented ServiceNow we built a custom routing table and implemented rules on our Incident Form that check for the correct routing groups, etc.   Over time that table has become large and difficult to maintain and we have been looking to go...

Resolved! Catalog item variable's background color on RITM and Task

Hey peeps, I am trying to change a catalog item variable's bg color on RITM and Task. My business case is: I have a catalog variable X on RITM (which is readonly) and other variable Y which is entered by user (on RITM). If value(X != Y), then Y's bg ...

S_53 by Kilo Guru
  • 2747 Views
  • 4 replies
  • 4 helpfuls