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Resolved! Confirm pop up before submitting a record

Hi All, I'm trying to add a confirm box before submitting a new record.I'm using below client script for this, function onSubmit() {//Type appropriate comment here, and begin script belowif(g_form.isNewRecord()){var valR=g_form.getReference("escalati...

Payal5 by Kilo Expert
  • 1433 Views
  • 3 replies
  • 1 helpfuls

Resolved! Roles for incident and change request

Dear All, I have a question, what are the roles that should be added to user in order to work on incident and change request, noting that I need these users to view their own incidents and changes only, currently we have many support engineers i prov...

Yaseen2 by Mega Expert
  • 4115 Views
  • 2 replies
  • 1 helpfuls

Resolved! Apply template via Inbound Email Action

There is a template(Incident), which has related child templates(incident_task). When I apply template via Inbound Email Action on Incident and try to set other fields(description) like below, then the parent template is applied, but the related chil...

Mouli8 by Giga Contributor
  • 2253 Views
  • 3 replies
  • 0 helpfuls

Resolved! Is there a way to auto assign Requests to an Assignment group?

We have several Service Catalog templates set up. I have been asked if we can default the Assignment Group on the Req. Currently I have all the SCTASKs auto assigning to a group or individual; however, they would also like the REQ to auto assign to ...

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trishlipe by Giga Expert
  • 2001 Views
  • 1 replies
  • 1 helpfuls

unable to login to Snow as it says logout successfull

User unable to login to Snow as it says logout successfull I tried to access SN by clearing browser cookies, history and temp files. SN account locked is not checked. user gets "logout successful" message and is automatically logged out of SNOW

lakng by Tera Contributor
  • 1433 Views
  • 5 replies
  • 1 helpfuls

deactivate workflow

What is the correct process for removing an existing workflow and replacing it with a new one? I can't find any documentation relating to this in the Jakarta product documentation. Can anyone point me in the right direction to where this is documente...

Anne Mc by Kilo Expert
  • 2061 Views
  • 3 replies
  • 0 helpfuls

Major Incident - How are the tasks created?

When you generate a major incident it applies a standard OOTB template and generates 3 tasks.   How are the 3 tasks being created?   We can find a business rule, a workflow, or a script include that could be triggering them to be created.   We've sea...

ngriffiths by Mega Expert
  • 2728 Views
  • 6 replies
  • 0 helpfuls

Resolved! Trigger notification when Incident is Assigned to is empty or blank for more than 2 Hours ,then trigger the notification to the group manager.

Hi Friends , Trigger notification when Incident is Assigned to is empty or blank for more than 2 Hours ,then trigger the notification to the group manager manager . Not sure how to go about this. Please note, I am not a developer. If the solution inv...

Hari Babu by Mega Expert
  • 2651 Views
  • 8 replies
  • 1 helpfuls