Hi, i created a few variables for my catalog item which is supposed to be visible only in fulfiller view under a task. A fulfiller assigned to the request can fill up the variables when the task is assigned to them. However, when I test it out, i can...
Does anybody know how I can produce a report on who is logging into ServiceNow using a standard username and password, and those who are logging in via Okta SSO?Thank you.
I currently have a date variable with a default value set for 5 days past the day the request is submitted. However, we would like to set this as 5 business days to not include weekends. Is this possible? Below is the script we are currently using fo...
Hello, Can anyone tell me what causes the following entry to the Activity Log of an Incident? This was brought to my attention by our Tier 1 team. To them it looks like the requestor is Resolving the ticket, which they should not be able to do as no...
Hi can someone help me with the error and what's wrong with the below code line. (function () { if (input) { data.sys_id = input.sys_id; data.table = input.table; } else { data.sys_id = options.sys_id || $sp.getParameter("sys_id"); data.table = opt...
Hi, I have a record producer which is to create incident. i have few fields which needs to be hide in the incident variable editor. My variables structure is Caller -reference short description - single line text priority - drop down(if priority is...
I am working on a scheduled job which send notification based on a 'Planned Start Date' field and it sends out notification 3 days before the date mentioned in the field. I am doing the below filter to use it in the scheduled job as encoded query but...
We have a business requirement to be able to add multiple outages on a single CI w/in an Incident record. For example, we may have an incident affecting 5 CI's so we add those as outages in the Affected CI list. One of those CI's may resolve (aka end...
I am trying to import a csv file that is a | delimiter file but it is not showing up in the transform map correctly. 1. I went to System Import Sets > Data Sources 2. Added the CSV file and change the delimiter to | 3. Added the IST i created 4. ...
Hello, I have a catalog item with a choice field that loads a list of group/s based on logged in user group presence. (This isn't a reference field referencing groups table) I have another item that IS a reference field that needs to point to the gro...
I have several categories in our Service Catalog. How can I restrict an employee so that they can only see one particular category in our Service Catalog? Would I need to create a role and if so, which roles would be needed to see and work on only ...
getting String index out of range: -1 error while doing data load in madrid
We have the below code in our Business Rule to set the 'assigned to' field : current.assigned_to = ""; var getgrpUsers = new GlideRecord('sys_user_grmember'); getgrpUsers.addQuery('group',current.assignment_group); getgrpUsers.addQuery('user.ti...
I have a table titled as "service request', Now irreescpective of all the users have persmission to create new records. Query: i have group titled as 'Requested members' in that 5 group members are available, for that 5 members only have permissons t...
