How to Delete or Update work notes or additional comments ?

[ram_sn2018]

How to  Delete or Update work notes or additional comments ?Please  Provide any examples also

Scenario: we entered wrong  comments in work notes , we want delete  that work notes. 

Note:i tried delete  and update at sys_audit table but not deleted.

Please help me.

Thanks

Ram

[Allen Andreas]

Hi,

This needs to be used very carefully, but this is along the lines of what I've used in the past:

https://www.servicenowguru.com/system-definition/remove-activity-log-journal-entries/

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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[anitha0887]

Hi @Mark Roethof ,

i want to delete wrong comment on incident table ,  first i have deleted comment record  from 

sys_history_set, then i deleted in sys_journal_field  and sys_audit table. however comment was not deleted in incident. please can you help on this.

[Yair Israel1]

Hi all,

Having the same issue in a custom table, tried the above but with no success.
Any advice? 

[Terry Carter Jr]

Hello Yair,

Can you please explain in a short summary of what was tried and the results so we can find out why it didn't work?  I can tell you I have tried the following steps above in the community article and it worked during an urgent situation containing confidential information.  

I do not recommend deleting these items without proper approval and only during an emergency scenario.

Kind regards,

Terry Carter