Normal Change Request is populating on Change type instead of Change Model

[Ankita Jain]

Hi,

I am facing an issue while creating new normal change request through Copy Change. It's going on Normal Change type instead of Change Model.

I modified UI Action- Copy Change, it's not working.

Any suggestion?

[James Chun]

Hi @Ankita Jain,

Are you saying after selecting 'Copy Change' from a Normal Change, the Model field is populated and you want it to prevent it from doing it?

Curious to know why you are doing this?

Cheers

[Ankita Jain]

Hi @James Chun  Thanks for teh response. 

If new change request is created through Change Model, it populates under the Model field and while copy change request that coming empty.

[Dr Atul G- LNG]

Hi @Ankita Jain 

It will be empty only, bcz we are copying the change not the model , It is is expected and OOTB behaviour. 

[James Chun]

Hi @Ankita Jain,

It works find in my PDI, maybe you have some customization such as a client script/UI policy/BR that is clearing the field?

After selecting 'Copy Change' and when you are redirected to a new record, does it have the 'Model' field populated there? If not, it's likely from a Client Script or a UI Policy