How to disable an ootb UI Page ?

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Tera Expert

Hi All,

How can I disable an ootb UI page ?

UI Page -mim_workbench_promote 

 

Thanks 

18 REPLIES 18

Hi @Ankur Bawiskar ,

I have tried with the below acl, but still I can see the Ui page when I am promoting the Incident as Major incident.

 

find_real_file.png

Hi,

give admin role so that only admin can see

OR

use advanced script and set answer = false;

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

I tried to use advanced script and set answer = false;. But Its not working.

Is there any other way to disable this.

find_real_file.png

 

find_real_file.png

Hi,

why not hide that UI action itself which is showing that UI page?

Please discuss the requirement for which users the UI action should be shown and accordingly update the UI action condition

Then no need of any ACL

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi ,

Actually the requirement is -

'Major Incident Justification' field need to be added to the UI page when an Incident user promotes a Major Incident

OR

2) When promoting a Major Incident, there is no pop-up(UI page), but the user will be mandated to populate Work notes and the Major Incident Justification.

How can I add a existing field to the UI page ?