what is use of assessement admin
what is use of assessement admin
Forum Posts
Change delete confirmation message
Hi,I want to be able to change the delete confirmation message when deleting records. I was able to do it in the form by changing the text from the messages table. But for the list choice "Delete", it still displays the default message "Delet...
Resolved! How do we add Not equal to condition to REST API url
hi We are on Helsinki. Can someone please help and show me how to add Not Equal to condition to REST API url? Please see the url below. And I want to filter out sys_class_name = Hyper-V Server from the result set. (i.e. sys_class_name =! 'Hyper-V Ser...
Resolved! Trigger an SLA based on when incident was created
I want to configure two SLAs for target response time (The time from when an incident was created and is first responded to by a tech.)One for when the incident is created during business hours (8-5M/F) and another for outside of business hours.For e...
System updating cmn_notif_message, turning send_email to true
We had the system update a bunch of notification preferences for two groups of users. These two groups have the "Incident - Assigned to my group" notification set to not send on their personal preferences. This is intended. Last Wednesday, the ...
Can end users be given rights to close tasks(without ITIL role)?
We would like our end users(who have the user or no role) to be able to use Visual Task boards. They are able to create tasks, but are unable to close these tasks once opened. Is there a way to give them permissions to close tasks without giving ...
Difference between Asset and Configuration Item???
Want to Know the exact difference between Asset and Configuration Item.
Resolved! How to display all close notes to end users ?
Hello, My instance is configured in a way where Requesters without role are only able to see "close notes" field when the Incident is resolved.Close notes contain information added by the consultant at the time of resolving the incident.If a Requeste...
Resolved! What's the best way to place a time constraint on a catalog item?
I need to place a time constraint on a catalog item. For example, the item is available upon approved request, but only for a 10 day period...what's the best way to apply this constraint?
Dot walking not works for dependant fields ?
Hi all, Working on a Helsinki instance.I have an issue on dependant field, set on a choice list :My choice list is a custom field on alm_hardware, which contains status. These status depends on the type of another OOB reference field, stockroom.Let's...
how to configure SLA based on Assignee Group time zone. The SLA timer should run based on Assignee Group time zone. In remedy we can achieve this using Business Entity.
how to configure SLA based on Assignee Group time zone. The SLA timer should run based on Assignee Group time zone. Also it needs to be dynamic as Assignee Group for an Incident may change hence SLA timer should also adjust according to new timezone....
Merging User Records
Good afternoon folks, I am doing maintenance on our users, and I am finding we have 2 records for the same user, with incidents attached to each. I was advised by our previous admin to merge the records by updating the incidents of the dupli...
Resolved! Retrieve comments for current approval in mail script
Hi guys,I'm still learning ServiceNow, so be gentle. I'm working on a workflow notification for Change Request that sends to the Requested By upon rejection and want to include the comments from the users that rejected it in the email notification. I...
Resolved! Asset-CI mappings
Hi-I have some questions about field mappings between the asset and CI tables. Our managers want custom choices in the hardware status dropdown (in CI), and in turn want those mapped to the asset table correctly. The choices I can modify, however...
