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Resolved! user assets

I have a requirement to pull the caller's assets as a list and also have the ability to be able to search all assets in case the caller is reporting an issue with an asset not assigned to him. i created a script include to pull the assets for the use...

samadam by Kilo Sage
  • 2277 Views
  • 7 replies
  • 0 helpfuls

Resolved! Is eval() always evil?

I recently put extended a solution from Mark Stanger (Crossfuze) on his blog called http://www.servicenowguru.com/system-definition/group-managers-manage-group-members/. The difficulty I came across was that I needed to allow a manager of any parent ...

Resolved! SLA Override

I am trying to setup SLA's based on CI.   I found in the form layout that there is an override where you can override other SLA definitions which would be our default.   I also found that you have to turn on Run the 2011 SLA engine asynchronously aft...

Maintenance Contracts vs. Purchase Orders

My company is in the beginning stages of adding all of our active contracts into the Contract Management Module. Right now, I am working on trying to get all of our SW/HW Maintenance Agreements and their corresponding POs into the system. We create P...

kellyobrien by Tera Contributor
  • 1952 Views
  • 2 replies
  • 0 helpfuls

Thoughts/advice on when does a defect become an incident?

We have implemented incident and project management modules and are just starting to use the defect management one.     We have made a global decision (not sure if is the best one, but a decision none-the-less) to not put incidents from projects that...

frank1965 by Kilo Explorer
  • 4194 Views
  • 7 replies
  • 0 helpfuls

Resolved! Preventing a Requester from Approving Their Own Form

Scripting is still a very new to me.... that being said does anyone have scripting (or a different way) to prevent the requester of a change request form from being included in the list of approvers. On occasion the requester of a change request is a...

Resolved! difference between configuration item field and affected cis

What is difference between configuration item field and affected cis field, Is it just that CI is one to one and Affected CIs is multiple cis attached to an incident? Id I have the related list on the incident do I need Configuration Item field?Thank...

samadam by Kilo Sage
  • 3229 Views
  • 3 replies
  • 0 helpfuls

Resolved! Creating a follow-up process for survey responses

Hi,We want to introduce a process to ensure that we follow-up on any negative responses to surveys.I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is r...

Daniel Voutt by Tera Contributor
  • 2869 Views
  • 12 replies
  • 0 helpfuls

Remove original message text from a comment added by e-mail

So when a user logs a call they get an e-mail with the incident details e.g. ---------------------------------------------From: IT Service Desk [mailto:servicedesk@mycompany.com] Sent: 25 May 2012 09:51To: aUserSubject: Incident INC0010178 -- opened ...

emytjls by Kilo Explorer
  • 3123 Views
  • 4 replies
  • 1 helpfuls

Resolved! Get Reference of Record Producer variable

Hi,I'm new to the community and trying to administer Service Now. We use Record Producers to create Standard Change Requests.I have an issue that I want to automatically populate a field "Jurisdiction" (on the change request table) based on which Dat...

thereseg by Kilo Contributor
  • 2922 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to add a column in Group By field of reporting?

Hi Guys,  I have a query on how to add some column which are not present in the Group By field on the reporting form for that particular table.  Quick help will be much appreciated.  Thanks,Reza

rezacol by Mega Expert
  • 8683 Views
  • 21 replies
  • 1 helpfuls

Decimal fields truncate trailing zeroes?

I have created a form with several decimal fields that I want to be formatted as #.##However, upon save to the database table, the traling zeroes are removed. For example, 1.00 gets set to 1. And 2.50 gets set to 2.5. I would like for all of my numbe...

by  
  • 4249 Views
  • 10 replies
  • 1 helpfuls