How to Disable "Order Confirmation" pop-up. when ordered a service catalog.

MH3
Tera Contributor

How to disable "Order confirmation" pop-up on service portal when we order a catalog item. 

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1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Steps

but remember this will be for all catalog items at instance level

1 - Service Catalog

2 - Properties under catalog administration

3 - Click in Portal option

4 - Disable "Show order confirmation popup in checkout process"

5 - Save

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Steps

but remember this will be for all catalog items at instance level

1 - Service Catalog

2 - Properties under catalog administration

3 - Click in Portal option

4 - Disable "Show order confirmation popup in checkout process"

5 - Save

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Murthy Ch
Giga Sage

@MH

Under portal settings tab, you can change the Request method to Submit inorder to avoid Popup

find_real_file.png

Hope it helps

 

Thanks

Murthy

Thanks,
Murthy

Bastian_E
Tera Expert

Disabling it generally for all catalog items using Catalog Administration → Properties → Portal → Show order confirmation popup in checkout process = false; this is just standard configuration and shouldn't have any adverse effects on the Service Portal, is  that correct?

We had the requirement to turn the order confirmation off, but got some objections from external consultants saying we really shouldn't, and should configure this on catalog item level using the Request method "Submit" solution instead. But I see it as unnecessarily time-consuming doing it this way?