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01-23-2022 10:56 PM
How to disable "Order confirmation" pop-up on service portal when we order a catalog item.
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Service Catalog
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01-23-2022 10:59 PM
Hi,
Steps
but remember this will be for all catalog items at instance level
1 - Service Catalog
2 - Properties under catalog administration
3 - Click in Portal option
4 - Disable "Show order confirmation popup in checkout process"
5 - Save
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-23-2022 10:59 PM
Hi,
Steps
but remember this will be for all catalog items at instance level
1 - Service Catalog
2 - Properties under catalog administration
3 - Click in Portal option
4 - Disable "Show order confirmation popup in checkout process"
5 - Save
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-23-2022 11:01 PM
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10-27-2022 12:53 AM
Disabling it generally for all catalog items using Catalog Administration → Properties → Portal → Show order confirmation popup in checkout process = false; this is just standard configuration and shouldn't have any adverse effects on the Service Portal, is that correct?
We had the requirement to turn the order confirmation off, but got some objections from external consultants saying we really shouldn't, and should configure this on catalog item level using the Request method "Submit" solution instead. But I see it as unnecessarily time-consuming doing it this way?