We are trying to upload an attachment for an incident in Kingston, we have passed table_name and table_sys_id properly and contentType as multipart/formdata We are able to create an attachment and but the attachment is not being linked to the incide...
Create a business rule 'Remove Temp Incident Rule' , This should execute only whenever any record removed from 'Incident' table. - Query the incident number from 'incident_temp' table based on removed Incident Number record from 'Inciden...
Hi - I know there are several posts about this and I've read through most of them, but I don't know how to apply it to my use case. I have a request form with 2 reference fields, requested_by and requested_for. I created an onChange catalog client ...
Hi ServiceNow Gurus, I have a Service Portal form that contains a single line text field. The length of the field is the default value (40). How can I increase the max length of this field to say 75 or 100? Thank you very much. Carlo
Hi all,We currently have a script that allows for approval escalations which flows as follows: - Item is requested and manager approval is required. - If 2 days goes by and the manager has not approved, escalate to the manager's manag...
Greetings, Relative newbie here with limited ServiceNow knowledge so please be gentle. I have the following requirement: I would like to grant the Change Manager role access to edit a field which has been tagged via UI Policy to be read only a...
Hi Developers, Is there a way to trigger the assignment rule from the workflow when item approved.I have a assignment rule which has multilple conditions,i need to trigger it after the approval,any help would be appreciated. Regards, Abhishek
Hi, Can anyone please explain me about the role of incident manager in Incident management? Regards, Saravana
How do I set a character limit e.g. on 1000 characters in the work notes and additionel comments for incidents and requested items, before the See all text appears? Currently the limit is well above 40.000 characters (it is possible it' s a size l...
In my SLA I have a pause condition for tickets that are on-hold.I have created a business rule so that when a client provides an update to the ticket it updates the State field from On-Hold to Open. This is working successfully however the SLA should...
On the person record, the 'User id' is a unique staff number loaded from LDAP server.On the Activity log on the incident record, each activtly is logged against this user id field. Therefore we cant see who has performed that activity (unless we know...
Team, Just want to understand if there is any way we can reduce the Size of the variables inside the container? We tried creating the Onload client script to reduce the size, but its not working. When we try to change the Type Specifications on ...
Is there a way to change the fields that display for results of the global search? I changed the default view of the table, but the global search results didn't change.
In the list of widgets OOB for the Service Portal, there seems to be no Mailwidget? Widget list if you send a mail from the back, "standing in the Incident" this will OOB not be shown in the portal.And there is no way you could answer the mail from ...
Trying to update the incident categories to my incident form. I have gone to Tables but I cannot find where can I update the category and subcatergories. Jakarta, Enterprise
