what is difference between incident and incident_task? what is the purpose of these tables? both these tables are extended from tasks table but i am not getting the difference of these tables?
Hi, I have a requirement, after select an assignment group, one of the members from the group should auto populate. If the assignment group field clear again, the assigned to field will be cleared also. I am new to ServiceNow, and any help is appreci...
Hi all! I'm fairly new to SN, and have been given the task to take our current production Incident table and transfer the old records to a new Help Desk table. I've found multiple articles on how to go about this, but would like to know best pract...
Is it possible to pause the "time worked" field if Incident form not opened by "assigned to " person. for example, if a ticket is assigned to me and i have opened the ticket the "timeworked" clock will run, but if the ticket is opened for view by som...
We have a "New Hire Request" catalog item. We have multiple help desk groups. We would like to assign a specific help desk group based on the location variable in the catalog item. Any help on this would be awesome! Thanks
Hi All, May I know what is the difference between "Order Now" Button in Service Catalog (Normal View) compared to the "Submit" button in Service Portal? Because, I have a catalog client script written on onSubmit() of a form which is working correctl...
I am having troubles pinpoint what role grants the access to run scheduled jobs. Is there one out of the box that allows a user access to that part of program? I'm wanting to give a certain group of users the ability to execute scheduled jobs in...
Trying to figure out how to auto close an incident after 3 business days of being in resolved state. I tried following link (How to close ticket after 3 business days )however, end date here has the correct date but not correct time. Any one has ...
How to remove ootb priority and impact and urgency and also below thing in red
I would like a consumable item be consumed and assigned automatically to the user when the hardware request (RITM) has been fulfilled and closed. Also I would like to reference that RITM record to that consumed record. Is there something built in OOB...
Hi All, I have read that we can import https files data into Servicenow from Data source. However, when I try to Load either https/http, I keep on getting Null records. Am I missing something here? Could someone please point me in right direction. Wh...
Hello Everyone!!! I need your guidance with one of the requirement. I've created an inbound action to create Incident for the Server Down notifications received from WhatsUp Gold tool. Is there any way I can update the existing incident when a partic...
We have a Catalog Item that allows a user to download file from the sys_attachment table, complete, and attach back prior to submitting. The spreadsheet can be downloaded and *seemingly* attached to the record prior to submitting. Immediately after...
Good Day All, I saw few articles/questions here in Community about how to apply User Criteria in an Order Guide. I didn't see any answer. I am going to try again, and hoping someone has figured out a solution. Can I apply user criteria in an order g...
Hi Friends, Can somebody please share your experience on below- I have a new field in cmdb_ci table. Now i need to place this new field on all the FORMS of different classes in relation to cmdb_ci e.g. Business Applications, Servers, Network etc....