Any idea how to change the "Name" of the Virtual Agent in the chat window?

Steven61
Tera Contributor

Any idea how to change the "Name" of the Virtual Agent in the chat window?

 

Virtual Agent.jpg

1 ACCEPTED SOLUTION

Hello,

 

I see that is juts the user. On the user  table just find virtaul agent and change the name to whatever you like:-

 

Saurav11_0-1666621056865.png

Saurav11_1-1666621143223.png

 

Please mark my answer as correct base on Impact.

 

 

 

 

View solution in original post

6 REPLIES 6

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

I don't think you can change  it as it is hardcoded.

 

Please find the support article for the same:-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720033

 

Please mark my answer as correct based on Impact.

Hello,

Thank you for your reply.

I'm not referring to the fact that a Live Agent would join the chat.

I'm looking for the initial name when the chat is started and the Virtual Agent welcomes a customer.

Hello,

 

I see that is juts the user. On the user  table just find virtaul agent and change the name to whatever you like:-

 

Saurav11_0-1666621056865.png

Saurav11_1-1666621143223.png

 

Please mark my answer as correct base on Impact.

 

 

 

 

Thanks @Saurav11 for your help.