How to disable the user input search, for when Virtual agent chat bot is opened

[Krissy]

Hi,

Is there a way to disable "please type your request". The goal is to get the users to only click the button. We do not want users input.

Thank you

[Krissy · Accepted solution]

Resolved , i created a setup topic - added all of my topics using script action function, listing all my topics.

[Divya Kanuganti]

Hi Krissy,

We have the same requirement , could you please give us some screenshots  how exactly you have achieved this.

[Krissy]

Hi,

Create a "setup topic" block and call is static greeting. In the flow add a static choice called list of topics. Then add the decision listing all topics and for each topic add a script action utility with the below script and sys id of each topic.

(function execute() {

vaSystem.switchTopic('syid');

})()

This will not let the user type in anything, so you wont need the nlu utterances and intent. It will just show the user a list of topics that is available.

Let me know if this helps.

KC

[Nivetha_K]

Hi @Krissy ,

In our instance, we're trying to enable the type search in virtual agent which was hidden already. Below is our VA flow and the VA topics in our custom portal without type search.

If you check 'choose an option' in the above screenshot, it is hidden for the end users. We're now trying to enable the type search functionality to the end users along with the topics.

Can you please let me know if you've any idea on how to enable this?

Regards,

Nivetha.