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Integrating Virtual Agent and Microsoft Teams to open Knowledge from Chat will lead to the default S

Ereana
Giga Contributor

After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...
Your Hub displays the custom portal.
However, if you search for knowledge in chat and open knowledge on an instance, you will see the default service portal. I want to solve this cause...

Chat  Tab↓

Ereana_0-1759019189658.png

(default portal :()

Ereana_1-1759019258561.png

 

 

Your Hub Tab ↓ (custom portal:))

Ereana_2-1759019293761.png

 

2 REPLIES 2

Viraj Hudlikar
Tera Sage
Tera Sage

Hello @Ereana 

 

It seems this is a duplicate question asked by another user do check my response there.
Integrating Virtual Agent and Microsoft Teams to o... - ServiceNow Community

 

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

Ereana
Giga Contributor

Hi @Viraj Hudlikar 
Sorry, I made the wrong account so I posted it on another account.
thank you! !