How to display custom variables in case details through workflow script

[Community Alums]

Hi Team,
I have created one child RITM ticket using workflow (Run script) for creation of variables to display in case details section, I have used below script

var sysId = req.insert();     // child RITM sys id

var rec = new GlideRecord('question_answer');

    rec.initialize();

    rec.table_name = 'sc_req_item';

    rec.table_sys_id = sysId;

    rec.value ='Monitering service' ;

    rec.setDisplayValue('question', 'TouchPoint Name');   //

    rec.order = 100;

    rec.insert();

And this is not working what I am expecting

Note: Variables which need to display in case detail those are not present in form

Could you please let me know the solution, please share any script which will work for this scenario.

Thank you in Advance

[Anurag Tripathi · Accepted solution]

is this working form background scripts?

Can you try the below to see if this works

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
 //add your requested item to the cart by sys_id of the catalog item
var item = cart.addItem('4054428fdb151f0097679ec6db9619c0', 1);

//fill in the variables on the request item form
cart.setVariable(item,"u_requested_for", "e80edd6edbec6bc097275e25ca9619a4"); 
cart.setVariable(item,"contact_number", "0");
cart.setVariable(item,"assignment_group", "87ec1c342b2e71406c487fb5a8da1524"); 
cart.setVariable(item,"application_service", "cdedfbcedb0f9744c291c170ba9619a7");
cart.setVariable(item,"short_description", email.subject);
cart.setVariable(item,"description", email.body_text);
var rc = cart.placeOrder();

[Community Alums]

@Anurag Tripathi 
Wow it's worked, but please let me know how to set RITM field values through this cart
Example : service offering, Business service details

[Anurag Tripathi]

Once the ritm is created you cna get back to update those values.

rc should have the ritm sysid

[Community Alums]

No, client is expecting to map those fields before
please let me know how can we achieve this ?

The above field is not mapping, even I used current.variables.cmdb_ci.getDisplayValue() 

[Anurag Tripathi]

This is like submitting the cart , but via script, so on a catalog item you only have variables  that you can select , so that is pretty much the same you can do with script.

If You can identify based on something condition when you submit it via script then you can create a before insert BR and populate the  fields using that.