Visibility of variables in Variable Editor on Catalog Task when navigated via New button

[VipulM068601172]

I want to make variables in Variable Editor isibile on Catalog Task when navigated via New button (in new mode) from related list.
I also checked the form layout and Variable Editor is included and displayed correctly when the task are created via flow but while creating manually via related list the Variable Editor is shown for few records and not for all records having Variable associated to RITM.
Can someone help me on this?

[Matthew_13]

Hi Buddy,

This usually happens because the Variable Editor on a Catalog Task only shows when the Request Item (RITM) is already populated at the time the form loads that I have seen.

When tasks are created via Flow, the request_item field is set automatically before the record opens, so the Variable Editor knows which variables to display and everything works fine. But when you click New from the related list, the form sometimes opens before that reference is fully populated, so the Variable Editor has nothing to pull from and doesn’t appear.

That’s why you’re seeing it for some records and not others more then likely..

The most reliable way to fix this is to make sure the request_item is populated before the form loads. Many teams handle this by using a custom UI action or ensuring the RITM is passed in the URL when creating the task, instead of relying on the standard New button. Once the request item is set at form load, the Variable Editor should display consistently.

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[Ankur Bawiskar]

@VipulM068601172 

manual tasks don't get the associated Variables directly.

Why are you allowing manual catalog tasks ? Not Recommended practice

In which case it's seen? share screenshots

You need to add entry into table "sc_item_variables_task" and link those variables to this task. You can use after insert BR on sc_task for this 

check this link for the same approach

Adding Variables to a Task via a script instead of using the slush bucket within a workflow for a Ca...

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[Ankur Bawiskar]

@VipulM068601172 

Hope you are doing good.

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