Need to populate group members in worknotes

[Feroz1]

Hi Team,

Based on the assignment group selection on the incident in need to populate all the group members in worknotes.please help me with the approach and script.Thanks in advance.

[James Chun]

Hi @Feroz1,

You can write a Before Business Rule on insert/update. Below is an example script:

(function executeRule(current, previous /*null when async*/) {

	var memberArr = [];
	var grpMemberGr = new GlideRecord('sys_user_grmember');
	grpMemberGr.addEncodedQuery('group=' + current.getValue('assignment_group'));
	grpMemberGr.query();
	while(grpMemberGr.next)
	{
		memberArr.push(grpMemberGr.user.name.toString());
	}
	if(memberArr.length != 0)
	{
		current.work_notes = "Members of the group are " + memberArr.join(',');
	}

})(current, previous);

Hope it helps, thanks

[Feroz1]

Hi James I have written the br. But the script is not working.

[Sohail Khilji]

Hi ! 

The script shared above must work ! But you have to make sure you have configure your BR properly. Check the when to run condition and try to add logs in script to see we're it's stopping .

When do you want this worknotes to be updated ? What's your condition...

Share screenshot of possible...