How to Display Knowledge on Portal

[gazalagrawa]

Hi,

I have created a knowledge base and linked the category as well with the portal. But I am not able to view the category or article on the portal. The page used on portal is OOB page kb_view2. How to fix this? Does the page or widget are tied with category somewhere? I am not able to troubleshoot this

[Dr Atul G- LNG]

Hi @gazalagrawa 

Could you share a screenshot of what you experiencing? Is this happening in ESC or in the Service Portal? Also, have you linked the article to the topics?

[gazalagrawa]

I am using customer service portal. what do we mean by linking to Topic? Please help me as I am new to portals

[Dr Atul G- LNG]

Is there any user criteria created for the Knowledge Base? Also, does the category have at least one article linked to it?

[GlideFather]

Hi @gazalagrawa,

have you added any KB Articles to that category? Perhaps it's not showing if it is empty, also what about user criteria?

Check for the User Criteria Diagnostics (there's one for catalog items and one for knowledge management, be sure to select the KM) to better understand it.

Navigate to Knowledge > Administration > User Criteria Diagnostics to see a page wheer you can select users and investigate what article or knowlegde base they can or cannot see and why.