Hi, I have a script include in which we are returning the value and by the client script we set the value in the list collector.But the problem is that value is not visible in the request summary although it is populating in the form. I checked all t...
What is the difference between creating an incident from Service-now application and service catalog?
Hi All,I need to send a notification to certain group when transform map fails, I am using schedule to run the transform map daily.I also require a notification with the number of insert, update, etc and other notification should trigger when transfo...
How to disable "Order confirmation" pop-up on service portal when we order a catalog item.
Any idea how to change the "Name" of the Virtual Agent in the chat window?
Hi All. @Mark Roethof I have one variable (Type - single line text) and I need Regex Pattern which allow only 4 digit (number) in this field
Hi All,I want to send a notification with the list of errors when transform map is completed.For example for an ISET I could see there are 10 inserted 2 ignored 2 skipped I want to send a notification to the third party for which reason they have bee...
We've got On-Call set up with Notify. We use Twilio for our SMS messaging. I'm noticing that with some users - not all of them, the part of the workflow that checks to see if there's an existing outbound SMS message for the incoming phone number se...
Hi ServiceNow Community Developers, Is there a way to prevent the File Attachment (ZZ_YY) attachment types from being copied over when copying attachments from one record to another using this method - GlideSysAttachment.copy('change_request', mySysI...
Hi Folks, as the subject says, specifically, when a RITM state is set to "pending", the requestor cannot comment or see comments. Based on testing in my PDI also, I've found that this is OOTB functionality, at least when using the Employee Center as ...
Hi all,I would like to set the assessment to display in the language the user is logged in, It is displayed by clicking on the Risk Assessment ui acction on Change form. I need german and english version. I did not find a related UI page. The data a...
Hello all:) I am right now preparing for the CIS ITSM. I found very often the question: Can an itil user close an incident or problem. The answer was always no, only the itil_admin can. But the description of the role in the system and the docs.ser...
Hi guys We recently modify one of our Catalog Items. We did it via update sets, moving the changes from DEV to TEST to PROD. However, I do not have the ADMIN Access to perform this move since I'm just a Junior Developer for our Team. We we're told by...
Hi All, Few Reports on the Dashboard are not loading(Widget cancelled - maximum execution time exceeded).Can someone please help me with the solution.
I have a On call calendar with two schedules like Oncall Support 0500-1000 and Oncall Support 1000-2400. I can able to view these in calendar view but when I open the 'On-Call Schedule' tab I can only see 'Oncall Support 0500-1000'I was facing this i...
