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Resolved! How to Fetch Parameter Value using Business Rule ?

Hello Guys I Have a Requirement like when user click on an URL then  the Value of parameter will in a string field.So this is my business rule :Result is coming but is there any out of box function that can help in client script  then please help me ...

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BlackCoder16 by Tera Contributor
  • 1318 Views
  • 2 replies
  • 0 helpfuls

Resolved! how to change the prefix the number field based on location selected

Hi All, I have requirement to populate the number field with customized prefix. I know it can be changed in Number Maintenance table. But the prefix will be dynamic based on the location of the user/location selected.Example: If I select location as ...

Community Alums by Community Alums  
  • 2006 Views
  • 2 replies
  • 0 helpfuls

Cannot read properties of null (reading 'replace')

When Iam running ATF, it is getting failed and stating like 'Cannot read properties of null (reading 'replace'). Can anyone help me about how to fix this type of issue to proceed further.Please find the screenshot below.

Attachment Integration

Hello Everyone,I am trying to integrate attachments from the incident table from the source instance to the target instance using REST Message. Basic Condition 1) use REST Message with the GET method to retrieve the data also with Table API2) use Sch...

How to find when a plugin was installed?

Hi, I want to find the exact date time when a particular plugin was installed.  I went to Plugins > installed plugin, to the related list "Plugin Files" and checked 'Updated' and 'Created' fields but, it's inconclusive since the dates are backdated t...

Resolved! How to deactivate an assignment Group

Hi everybody, I want to hide and stoped the utilisation of an assignment group, but I don't want to delete it (I want to keep the history)I tried to disable it, but it is still available in the create incident form.     Thanks for your help, please...

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Eric DEFAUX by Giga Contributor
  • 5697 Views
  • 5 replies
  • 5 helpfuls

Resolved! Change Management States

What do I need to do to prevent users with the 'itil' role from seeing a state in the choice list.Prior to a recent upgrade itil users could not see the 'review' state or the 'closed' state.  We had this locked down to just the change_manager role.  ...

Resolved! I want to make field read only in list view.

Hi Team,  I want to make the field read-only only in the list-view in incident list. When User try to edit it User not able to do it.  Can anyone tell me how I can achieve it with ACL.  Regards, Nivedita  

Service Portal Ticket form show date and time wrong

We only just caught this.The date is the wrong format, and the time is +5 hours in 24-hour time.Checking Sys properties, the TZ is correct for me its US/CentralThe date format is set to MM/dd/yyyyFor ITIL users, in their view, Time is OK.  For Caller...

jbasa by Tera Contributor
  • 2241 Views
  • 4 replies
  • 1 helpfuls