Hide Remove all and cross button from multirow variable set
Hi All, i need to hide remove all and cross buttons from multirow variable set .
Forum Posts
Need to change "requested for" for catalog items
Hello Everyone, I have a problem with service catalog whenever any one requested on behalf of any other user. Then after raising the request it will set requested for as the the requestor not "on behalf of user" Variable set is also fine see the belo...
Resolved! When incident is resolved i need to update the Outage table with Outage type,Begin and End values
Upon Incident Resolution, the assignee will fill out Actual Start/Actual End and Outage Record type fields on the incident form and these fields will be populated automatically on the Outage record. For this i have created after business rule, and me...
Resolved! How to search with the filter "is one of" character strings that contain commas
I want to search the list of users in sys_user for records that have values with a comma character in the user_name field, but the "is one of" filter does not allow me to do that search. Any idea how to find them? Thanks.
Best Practice or Correct Process for reusing an Asset
As I currently see it, an asset record and a ci record has a 1:1 relationship. When there is a request to "decomission" a service, the CI and Asset records are set to 'Retired'. In most cases this is okay as the server will no longer be needed howe...
What is the Xpath CSS Selector in Guided tour Designer
Hi, guided tours which are not working due to incorrect configure of Xpath for the step which gives an error "Tour ended because the next step was not found." Please explain what is XPath and CSS Selector? How can i correct the XPath
Non-admins unable to see dot walked fields in sc_task list view
I've run in to an odd issue. When I go to the sc_task table I'm able to see the "Item" column without issue, which is dot walked from the RITM (Requested Item.Item). However, when a non-admin views the same list the column is present but refuses to d...
Resolved! Business Rule for ''Additional Comments'' notification
Hello Community, I created the attached notification so that ''caller'' can receive an email notification when '' additional comments'' is updated. So far, callers do not get any notification hence if additional info is required, they do not know unl...
Resolved! Tracking time worked after every update to an incident.
Greetings, Anyone tracking time worked on an incident by an ITIL user or multiple ITIL users? For instance, if I spent 20 minutes on troubleshooting an incident, I would like to be able to enter the 20 minutes somewhere on the incident fo...
Resolved! Unable to create change task using sn_chg_rest API
Hi there! I am trying to create the Change Task using API. I am getting the below error message, but I am not sure what it is causing this issue. Payload: { "type": "planning", "short-description": "test", "description": "desc", "state": "-5...
Regex to exclude numbers and special character except "-"
Hi All, I have a client script to make first letter of every word as capital and articles like 'a', 'the'. etc in small letters. But in that I need to add more conditions.1. numbers should not allowed 2. special character should not allowed except "-...
Update worknotes with setWorkflow false
How to update worknotes comments in the RITM activity, when we use setworkflow (false) through background script? req.work_notes = 'closed your request with approval';req.request_state = 'closed_complete';req.setWorkflow(false);// will not trigger BR...
Showing negative number
Hi Team, My Dashboard shows a negative number. Can you please help? unfortunately, After a refresh, it's showing the correct number.
Resolved! Inbound Email Action - Create Incident: Email Incident being created without short description
Hi All, I found some incidents are being created without short description since user is not using subject line in email although short description is a mandatory field to create an incident. Could someone advise me where to look for the logic behin...
Need to help to populate cmdb ci storage server fields in hardware assest table
Hi All, I have a requirement that we have 3 fields in cmdb Ci storage server table. Those are primary contact , secondary contact and responsible manager fields. These three fields I need to populate on alm_hardware table. For this I have created 3 ...
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