How to display latest short description of RITM in notification

[B somanna]

Hi Team, 

I have created a notification on sc_req_item table and in email script i have given to print current.short_descripton.

 I need the short description of RITM to be visible on notification.

But when i create request , given short description as 'Test' for RITM , sometimes i see default short description  RITM and somtimes as 'Test'  its not constant in notification 

Pls refer the below img.

Here in RITM form default text is overridden by 'TEST '

but in email notification its giving default one

here is a email script code

How to make short description as given by end user while requesting?

Thanks

[Martin Ivanov]

If you take a closer look at your activity log - you will see: Test, was Format...

So, it means that the ritm is inserted with the default short description and then change to the one provided by the user.

You are experiencing inconsistent behaviour because sometimes the email firing is hapening between the insert with the default value and the replacement. Sometimes you get it right, because the node, processing the notification may be busy and fire after the value is replaced.

An option can be to try to slow down the notification somehow, OR, read the ritm Variable where you insert Test, instead of the short description field itself.

[B somanna]

could you please tell me how do we slow down sending notification ?

[Martin Ivanov]

Take a look at these threads:

https://www.servicenow.com/community/itsm-forum/delaying-an-email-notification-from-being-sent/m-p/5...

https://www.servicenow.com/community/developer-forum/email-notification-delayed/m-p/1722869

https://www.servicenow.com/community/developer-forum/how-to-delay-email-notification-i-have-gone-thr...

https://www.servicenow.com/community/developer-forum/delaying-notifications/m-p/1868372

find the solution that will fit your case best.

[Ankur Bawiskar]

@B somanna 

are you having some variable to hold the short description entered by user?

if yes then why not print that directly?

current.variables.variableName;

If not then from which script is RITM short description getting populated? you need to debug this