How to display latest short description of RITM in notification
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02-05-2023 11:36 PM - edited 02-05-2023 11:40 PM
Hi Team,
I have created a notification on sc_req_item table and in email script i have given to print current.short_descripton.
I need the short description of RITM to be visible on notification.
But when i create request , given short description as 'Test' for RITM , sometimes i see default short description RITM and somtimes as 'Test' its not constant in notification
Pls refer the below img.
Here in RITM form default text is overridden by 'TEST '
but in email notification its giving default one
here is a email script code
How to make short description as given by end user while requesting?
Thanks
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02-06-2023 03:00 AM
Okay Ankur Sir , Thanks for the suggestion!
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02-06-2023 04:57 AM
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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02-06-2023 05:15 AM
I suggested the same thing in my initial reply. Please marc correct if any of the options I proposed worked for you 🙂
Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024
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02-06-2023 06:05 AM
yes ,Thanks for the solution, but this solution works good it is for only one catalog item, there are more than one catalog item in notification and backend value for the variable which holds the short description varies according to catalog items.
Is there any other way i can achieve it ?
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02-06-2023 06:22 AM
Each catalog item will have it's own variable for taking the input.
How can the same notification work for every catalog item?
It depends on your requirement whether you want to fetch it from variable or want to copy to RITM short description
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader