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Resolved! What part of this link causes the navigation frame to show?

Morning,  I recently discovered that my survey links do not cooperate with our SAML/ADFS.   Basically it lacks the deep-linking portion and rather than authenticating a user and redirecting them to the survey, it just leaves them at their self-servic...

scottatah by Giga Expert
  • 2036 Views
  • 5 replies
  • 1 helpfuls

Post upgrade checklist

We are currently using the Aspen version of ServiceNow and are getting ready to upgrade to Berlin. Since this will be our first time upgrading our instance, we want to create a post-upgrade validation checklist. Does anyone have one of these that can...

joecorpion by Kilo Explorer
  • 2352 Views
  • 4 replies
  • 0 helpfuls

Passing parameters on different forms

I want to pass a parameter on different forms, is it possible? i.e.I have the form A where is located the field "user name", what I'm looking for is to extract that parameter and assign it to other field on the form B, which is inherent from A form.A...

gustavo1 by Kilo Contributor
  • 3189 Views
  • 6 replies
  • 0 helpfuls

Domain Contains vs Visibility

I'm running a domain separated instance and ran into an issue where, I believe, that contains would correct the issue however I'm not ready to put this change into production yet.  The problem I'm trying to solve is this: I have workers who need to b...

KB15 by Giga Guru
  • 5527 Views
  • 4 replies
  • 1 helpfuls

Resolved! Report on time between change 'Review' state and 'Planned Start'

Hi,  We are looking to create a report for Change Management which will show the time between a change moving to 'Review' state and the 'Planned Start' date of the change record.  We would like the time to be calculated for every change, so the info...

ebaileyybs by Tera Expert
  • 3322 Views
  • 15 replies
  • 0 helpfuls

filtering out (ObjectClass=contact) in LDAP import

Hi All,  So I've been racking my brains for the last few days trying to do what it says in the title, I can't seem to get this to work at all I've tried filtering it out using (!(objectClass=contact)) and i've also tried filter them out by using (&(...

Resolved! Multiple Active Directories in one service now instance

Hi Guys,  So basically as it says in the title we are going to be using around 18 AD servers to get user records but these are all for the same company so domain separation isn't really an option for us.  The reason we have so many AD servers is tha...

Changing the label "Short Description" to "Title"?

What are the impacts if we decide to change the label "Short Description"? First I would appreciate any advice... Any idea WHY it has been called like that, rather than "title", "object" or "subject" which seem more common... We may want to change th...

Resolved! RITM request field is empty?

All,  I am starting to look into service catalog and right of the get-go I am noticing something strange. Whenever I put in a request with one item on that request, in the RITM related list - it is displaying Request = (empty). If I go into the RITM,...

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Mikolz by Kilo Contributor
  • 2938 Views
  • 5 replies
  • 1 helpfuls

Data lookup definitions and dot walking

We have set up data lookup rules for filling in the assignment group on an Incident form.The matching fields include thing like Category, CI, and location.  Now location is a very fine grained field. It maps to an actual location after all.What we wo...

robbika by Giga Contributor
  • 2224 Views
  • 6 replies
  • 0 helpfuls

How to track ticket template usage?

Greetings all!We are interested in hearing how different organizations track the usage of incident ticket templates. We would like to analyze what templates are used on a regular basis. We would like to populate a field by the template to record its ...

jasonkohl by Tera Expert
  • 3026 Views
  • 2 replies
  • 1 helpfuls

Resolved! How do you style forms?

I see that you can style fields, in the field styles section, but how would one style a form, such as the incident form?

mahudg2 by Kilo Expert
  • 3145 Views
  • 4 replies
  • 0 helpfuls

How to track DELETED user

a user from the User lis was deleted and then after LDAP sync it was created- i want o see who deleted this  is it possible? please let me know