How to display latest short description of RITM in notification

[B somanna]

Hi Team, 

I have created a notification on sc_req_item table and in email script i have given to print current.short_descripton.

 I need the short description of RITM to be visible on notification.

But when i create request , given short description as 'Test' for RITM , sometimes i see default short description  RITM and somtimes as 'Test'  its not constant in notification 

Pls refer the below img.

Here in RITM form default text is overridden by 'TEST '

but in email notification its giving default one

here is a email script code

How to make short description as given by end user while requesting?

Thanks

[B somanna]

Hi @Ankur Bawiskar , @Martin Ivanov 

First of all thanks for your response and helping me.

Below is the triggering condition for notification 

can i use gs.sleep() in email script as below, will this solve my issue ?

[Ankur Bawiskar]

@B somanna 

I didn't get why gs.sleep is required

Did you identify why the values are coming as different? any script is manipulating the short description of RITM before email is triggered

[B somanna]

Hi @Ankur Bawiskar 
I just know that RITM Short description default text is  copied by REQ  not sure which script is manipulating , whoever when user enters short descript from portal , it is updates on RITM form as well as REQ from. 
but the issue is when notification is received with current.short_description , the value is flicker sometimes i get default text itself and sometimes the short description entered by end user. but i need the short desc enter by user in notification.

RITM form

REQ Form 

i will try to debug this more , Thanks a lot for your response !

[Ankur Bawiskar]

@B somanna 

So there is some script which is overriding it just before the email is triggered.

unless you debug you won't know

[wndydngy]

Hi,

Make sure the notification is fired via event. Generate the event from a Business Rule and make sure to add the Short Description as one of the event parameters, that way you can just call it in the email notification script easily.