How to display only active incident and change records in the first reported by fields in problem.

Community Alums
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‎12-06-2023 06:38 AM

Hi all,

How to display only active incident and change records in the first reported by fields in problem form

how i can achieve this configuration using reference qualifier.

@Ankur Bawiskar @Dr Atul G- LNG 

pjyothinath_0-1701873510482.png

 

Regards

Jyothinath

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-06-2023 09:40 AM

Hi @Community Alums 

 

OOTB, it show Task record, means, case, inc and change and more. To do filtration , need to  update the reference qual.

 

LearnNGrowAtul_0-1701884426330.png

 

 

https://www.servicenow.com/community/itsm-forum/how-to-restrict-a-field-reference-qualifier-for-a-particular/td-p/510166

 

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Dr. Atul G. - Learn N Grow Together
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