How to display only active incident and change records in the first reported by fields in problem.

[Community Alums]

Hi all,

How to display only active incident and change records in the first reported by fields in problem form

how i can achieve this configuration using reference qualifier.

@Ankur Bawiskar @Dr Atul G- LNG 

Regards

Jyothinath

[Dr Atul G- LNG]

Hi @Community Alums 

OOTB, it show Task record, means, case, inc and change and more. To do filtration , need to  update the reference qual.

https://www.servicenow.com/community/itsm-forum/how-to-restrict-a-field-reference-qualifier-for-a-pa...