How to display only Ritm list(requested item) on a search bar which is referring to task table

[jobin1]

Hi All

How to display only Ritm list(requested item) on below search bar which is referring to task table

Filed name ->Parent

Right now all incident, problem ,change  etc are showing we need only Ritm list over here

[Musab Rasheed]

Hello,

Go to dictionary of parent field and go to 'Dictionary override' and either create entry for RITM table or use existing entry if you have and add below in reference qualifier. Mark my answer as correct if that helps

[Musab Rasheed]

@jobin , Didn't my first reply points to same solution with different query . ? 🙂 you can use both actually either class name of starts with.

[Aman Kumar S · Accepted solution]

Hey,

Go to your Parent field on the RITM, and configure dictionary.

Find Related list "Dictionary Override" and search for table = "sc_req_item", if record doesn't exist, create by using New button.

Now check on Override reference qualifier and enter:

sys_class_name=sc_req_item

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[jobin1]

@Aman Kumar Thanks a lot its working.