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Setting scale values for numeric scale on survey

On my survey, I want to assign 3 to be the first number displayed and to be the highest ranking, and 1 as the lowest ranking.   Right now, my survey displays the numeric scale as 1 first, then 3 last.   Can I switch this so 3 is displayed first, and ...

Screen Shot 2016-05-24 at 12.31.55 PM.png

How do I compare two environment

I'd like to find a way in servicenow where I can compare my Test Environment with Production Environment.   For e.g. I've 5 servers dedicated to Test Environment (for application testing) and 5 servers in production. I'd like to compare against follo...

dkhanna01 by Mega Contributor
  • 1774 Views
  • 5 replies
  • 0 helpfuls

What is the difference between SLA stages "Achieved" and "Completed"?

Hi all, the above image shows the SLA stages available in ServiceNow (referring to ServicenowWiki).I would like to understand the difference between the stage "Achieved" and "Completed". What are the conditions that trigger each of them?As I understa...

SN SLA stages.PNG
mint by Mega Contributor
  • 4539 Views
  • 1 replies
  • 5 helpfuls

Resolved! How to reset a form design?

Hello,I was recently trying to create custom variables for the Contract form, but a problem occurred. I'm not sure what happened, but basically the entire form has been deleted! Is there any way to set the form back to its default state?Thank you!

shoobadoop by Tera Contributor
  • 6027 Views
  • 10 replies
  • 6 helpfuls

Resolved! Get Next Incremental Number skipping values

Hello, I have a Business Rule on the CMDB CI Computer table that will create a new asset tag "BEFORE" "INSERT".I noticed that the auto-number counter is SKIPPING values. It starts at 30,000 and creates the new asset tag but it only creates even-numbe...

Screen Shot 2016-05-11 at 11.54.53 AM.png
Katie A by Mega Guru
  • 6301 Views
  • 13 replies
  • 10 helpfuls

Report and Gauge relationship

From a report, a gauge can be created using the "Make Gauge" button.   Once this is done, the "Make Gauge" button disappears.   I have some questions about the philosophy of the relationship between Reports and Gauges.  Does a gauge get updated when ...

Merged two update sets and now I'm in real trouble

I have two update sets in my DEV system (Let's call them "Update A" and "Update B").   They were created by two different developers but are part of the same release.   I decided that I would try to migrate "Update A" first and then "Update B".   Whe...

ewilks by Giga Expert
  • 2031 Views
  • 3 replies
  • 4 helpfuls

Resolved! Finding Multiple, Specific Change Requests

Hi all -Is there a way to do a search for a short list of change requests that don't follow a sequence?What I am trying to do is take a list of change requests that I have captured from a long report, sorted out the ones I do not need to monitor, and...

scottdw by Tera Contributor
  • 3133 Views
  • 7 replies
  • 3 helpfuls

Resolved! Stock Rules not sending email by default

[currently on Fuji Patch 10]My company is looking to start using Inventory Management, and I'm having an issue with the default Stock Rule functionality. According to the Wiki, I should be able to apply a stock rule with the "Vendor" Restocking Optio...