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Where are workflow stages stored?

When editing a workflow you can edit the stages. If we add new values to this, it will be specific to this workflow. Where are these workflow version specific stages stored (table)?

JC S_ by Mega Guru
  • 3079 Views
  • 8 replies
  • 1 helpfuls

Resolved! Removing Signature from Service Now emails

Hi All,Please i need a bit of help here. How do i stop. How do i stop signatures from been automatically attached to emails in and out of service now. This is an unwanted data on the service now system.It would have been good if this signatures with ...

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kelechi by Kilo Expert
  • 1725 Views
  • 1 replies
  • 0 helpfuls

Adding New States for Catalog Tasks

Hello ServiceNow Community,       I'm looking to find out how to add new states in the "State" drop down within Catalog Tasks.I did right click on the "State" option within the task and selected "Configure Dictionary", added the new stateusing the sc...

bwalls by Tera Expert
  • 1533 Views
  • 3 replies
  • 0 helpfuls

Resolved! Set Field Mandatory When Closing Incident Task w/ UI Action

Our Incident Tasks have two button (UI Actions) that are designed to change the state to Closed Complete or Closed Skipped.   When one of these buttons is clicked, we are looking to set the close_notes field on The Incident Task as Mandatory to ensur...

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kevinthury by Tera Guru
  • 3423 Views
  • 4 replies
  • 0 helpfuls

Resolved! I am unable to insert user role in update set.

Hello experts,I have one role and one user, whenever i am going to assign user to particular role then it's not being capture in my current update set.can anyone please suggest what can i do in this case ?ThanksNihar

snow6 by Kilo Contributor
  • 4042 Views
  • 8 replies
  • 5 helpfuls

Resolved! How to parse/get the XML response in rest webservice

Hi All,We are doing Service Now integration with Remedyforce and SessionId generated from RestMassage with XML response.We are tried to parse the Rest XML response in Business Rule but unable to parse data.i am using below codetry {var r = new sn_ws....

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Jitu Sharma by Tera Contributor
  • 4499 Views
  • 5 replies
  • 1 helpfuls

Alert box on background script

Hi Friends,When a user clicks on the 'Run Script' button on the background script form, i need an alert saying "you are running a BG script in production. Are you sure you want to continue?"Anybody has experience on it?Thanks,Nishant

niitnishant by Tera Contributor
  • 1581 Views
  • 6 replies
  • 0 helpfuls

RFC vs. Change Request

Hello,Does ServiceNow support a request for change (RFC) process - in addition to our change process?We are receiving many requests from our business regarding product enhancements and smaller changes which would support their daily work. We are new ...

SLAs results (Offering commitment)

Hello, I would like to ask for your help. I cannot work out how reports regarding offering's SLA commitment works. I need to see results in HOMEPAGE - MY SERVICES SLAs and it doesn't show results. When I register incident against particular service o...

AB5 by Kilo Contributor
  • 4290 Views
  • 26 replies
  • 2 helpfuls

Different SLA Schedules for same Priority

I want to create two SLAs based upon the Incident Response and resolution. My Business hours are Monday-Friday 6 AM - 6PM.If a P1 Incident is created within the Business hours (till 5:59:59 PM)) then its response time should be 15 min and resoultion ...