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Resolved! How to display Choice field values based on another choice field

here i have two Choice list variables, so how can i get values   How Display Site values based on Region, .....&    javascript:'u_region  ='+current.variables.u_regionnn  is same script work for this also??? ,  i have tried it, but not working   site...

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chanikya by Kilo Sage
  • 2737 Views
  • 4 replies
  • 0 helpfuls

Resolved! Is there a class definition somewhere for GlideColumnAttributes

I am working with the background script below learning how to create  a table using script.  It is working great. Re: the GlideColumnAttributes class or method, I only saw sample code that used the following: columnAttributes.setType("string"); colu...

ericroberts by Tera Contributor
  • 2810 Views
  • 5 replies
  • 4 helpfuls

I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.

I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.

silentkiller by Kilo Contributor
  • 3221 Views
  • 7 replies
  • 9 helpfuls

Dictionary Field change type from Date to Date/Time

Hi everyone,  Do you people know about a workaround to change a field type from Date to Date/Time? If I try directly in the dictionary personalization, it will block the change saying that can't convert from date to date/time, but I don't want to cre...

Predefined Filters in Dependency View

Docs.service-now.com includes a page instructing how to "Create a predefined filter" related to new Dependency view (previously known as BSM Map): Create a predefined filter Instructions on that page are good, but I can't find anything like that from...

mikkojuola by Giga Guru
  • 1166 Views
  • 1 replies
  • 2 helpfuls

How to query for work notes in a regular report?

There is a requirement from the change team to query on the work notes field to check for keywords and extract the change records based on the condition. However, i don't see the field "work notes" when I try to add it as a filter. I am able to add t...

ritajit by Tera Contributor
  • 3713 Views
  • 1 replies
  • 1 helpfuls

Add additional options to Lookup Select Box

Hello, On a ServiceNow Catalog Item, I have a Lookup Select Box variable. We have it set up so that this variable pulls from a table we have created that contains all 50 US states. I need to add some additional options to this lookup select box, but ...

tgcorbin by Mega Contributor
  • 1148 Views
  • 1 replies
  • 0 helpfuls

LDAP Import Filter for differenet OUs

Hi,                   Till now we ar using this filter: (&(objectCategory=person)(objectClass=user)) to import the users in LDAP and Queryfiled is "sAMAccountName".we are not using any datasources or transformation maps current. we have a new instanc...

sry by Giga Guru
  • 7835 Views
  • 11 replies
  • 3 helpfuls

Assigned to field empty when assignment group updated.

 Assigned to field empty when assignment group updated. On-call supposed to populate assigned to field when submitted. This happens every once in a blue moon and not in a regular. what could be the problem?

naam by Giga Contributor
  • 1431 Views
  • 2 replies
  • 1 helpfuls

How do you filter/report on tasks within RITMs

I would like to run a report for our ServiceDesk that returns only RITMs with more than one child task assigned within it.  If we can get more granular, I'd like to filter further to make sure that at least one of the tasks is assigned to the Service...

Resolved! Making a reference variable in Service Catalog read only.

I've created some variables on a catalog item that are references to things like Manager name, location and department and then added an on load client script to populate the users information when the requesters name is inputted on the form. What I ...

Matt W by Giga Contributor
  • 2380 Views
  • 6 replies
  • 1 helpfuls