For Standard Change Template creation Ive created a new field via Number Maintenance so each template has a unique sequential number. Ive then added this new field to the Standard Change request form after dot walking through 'Standard Change Templat...
When we try to add multiple affected CI's from different pages to the change record it only populates the CIs selected from the last page. Could not find if this is a known issue.
Does anyone know what the 'system user' checkbox does on the user account form? I recently created a new account for one of our internal email addresses, so it would show up as HR instead of 'guest'. We currently have another account set up like ...
Hello all, I'm posting here because I'm having trouble sharing a dashboard I've created with users. The Dashboard should be visible to all users, but the error message "You do not have access to any dashboards. For more information, contact your sys...
I am trying to export all fields in a set of records from a list of records that doesn't contain all the fields. According to the wiki (http://wiki.servicenow.com/index.php?title=Exporting_Data) I should be able to do this by "setting the sysparm_def...
Hi All, Did any one encounter such scenario.. How does it work.. I am working on something like this..I have a field in user table ( employee status).1)This field should be visible for roles ITIL and HR. ( ACL should work here).2) For the user who ...
Hi ,I have snc_readOnly role on my insatnce , that's why I have the ReadOnly access to my applications.But When I impersonate with someone , same is the result . The impersonated User has also the readOnly access. But why ?
In Transform map iam updating the records(no inserting). If ST validation id is empty then that record is not updating, it is working fine. My requirement is if1)I'am updating 1000 records if 999 records is having ST.validation_ID, then i don't want ...
Hi All,I will be involved in a project where we will be planning down migration from Remedy to ServiceNow.If you have done this before, or if you have got understanding of similar migrations, can you please provide some input?Basically some guideline...
Hi,It seems to me that the 'Flag article' button does not work as documented here:https://docs.servicenow.com/bundle/helsinki-it-service-management/page/product/knowledge-management/reference/r_KnowledgeFeedback.htmlIf I in an instance running Helsin...
Would adding a script on the Condition box (when Conditional is checked) achieve this? We don't want to set up 5 different Weekly scheduled reports as much as possible so we want to just setup 1 scheduled report then perhaps add a script on the Condi...
Hi All,How can we update one field value based on other field value using Business Rules.
When a user is submitting a request from the Service Catalog, I present them with a variable field that is pre-populated with them as the requester. They have the ability to enter a different valid name if they are submitting it for someone else. ...
Hi All,I have a customer that has already deployed servicenow and is current using a configured IT Incident application.I was approached by this customer that they want an identical application, except for Manufacturing Incidents.Do you think the bes...
We are using the ServiceNow in a domain separated environment, and have had a number of concerns from various regional teams using the solution, that the Service Catalog is not domain separated. The concern is that a catalog_admin from one region (...
