How to display only Ritm list(requested item) on a search bar which is referring to task table

jobin1
Tera Expert

Hi All

How to display only Ritm list(requested item) on below search bar which is referring to task table

Filed name ->Parent

Right now all incident, problem ,change  etc are showing we need only Ritm list over here

find_real_file.png

 

find_real_file.png

 

1 ACCEPTED SOLUTION

Aman Kumar S
Kilo Patron

Hey,

Go to your Parent field on the RITM, and configure dictionary.

Find Related list "Dictionary Override" and search for table = "sc_req_item", if record doesn't exist, create by using New button.

Now check on Override reference qualifier and enter:

sys_class_name=sc_req_item

 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

View solution in original post

15 REPLIES 15

Awesome!

Glad to assist 🙂

Best Regards
Aman Kumar

@Aman Kumar After testing i found out an issue its over riding reference equal and already I am using a reference equal so how to run both when reference qualifier is Advanced?

find_real_file.png

You can't run both, you have to include this one as well in your dictionary override.

Also, this ref qual if I remember correctly is the one I suggested for parent child one,

please move this to your dictionary override and restore this one to old value, else it will impact all task table records

Best Regards
Aman Kumar

@Aman Kumar You mean like this?Its not working.

javascript:new testparent().getParentList(current) && sys_class_name=sc_req_item;

find_real_file.png

 

Reverted.

find_real_file.png

@jobin 

Try updating in override dictionary as:

javascript: "sys_class_name=sc_req_item^"+new testparent().getParentList(current);

 

Best Regards
Aman Kumar