How to display only Ritm list(requested item) on a search bar which is referring to task table

jobin1
Tera Expert

Hi All

How to display only Ritm list(requested item) on below search bar which is referring to task table

Filed name ->Parent

Right now all incident, problem ,change  etc are showing we need only Ritm list over here

find_real_file.png

 

find_real_file.png

 

1 ACCEPTED SOLUTION

Aman Kumar S
Kilo Patron

Hey,

Go to your Parent field on the RITM, and configure dictionary.

Find Related list "Dictionary Override" and search for table = "sc_req_item", if record doesn't exist, create by using New button.

Now check on Override reference qualifier and enter:

sys_class_name=sc_req_item

 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

View solution in original post

15 REPLIES 15

Hi,

since that field is on parent table i.e. task table -> don't modify the ref qualifier

Instead create dictionary override and set the table as sc_req_item

Override ref qualifier - true

javascript: 'sys_class_name=sc_req_item';

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar That time our script include is not working so we have to consider both conditions

Try updating in override dictionary as:

javascript: "sys_class_name=sc_req_item^"+new testparent().getParentList(current);

 

 

Best Regards
Aman Kumar

@Aman Kumar That's working..Tqqqqqqqq

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

we couldn't see the Parent field in screenshot

Also we could not see which related list you are referring?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader