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06-14-2022 11:17 PM
Hi All
How to display only Ritm list(requested item) on below search bar which is referring to task table
Filed name ->Parent
Right now all incident, problem ,change etc are showing we need only Ritm list over here
Solved! Go to Solution.
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Request Management

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06-14-2022 11:32 PM
Hey,
Go to your Parent field on the RITM, and configure dictionary.
Find Related list "Dictionary Override" and search for table = "sc_req_item", if record doesn't exist, create by using New button.
Now check on Override reference qualifier and enter:
sys_class_name=sc_req_item
Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions 🙂
Aman Kumar
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06-15-2022 05:08 AM
Hi,
since that field is on parent table i.e. task table -> don't modify the ref qualifier
Instead create dictionary override and set the table as sc_req_item
Override ref qualifier - true
javascript: 'sys_class_name=sc_req_item';
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-15-2022 05:16 AM

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06-15-2022 05:16 AM
Try updating in override dictionary as:
javascript: "sys_class_name=sc_req_item^"+new testparent().getParentList(current);
Aman Kumar
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06-15-2022 05:19 AM
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06-14-2022 11:43 PM
Hi,
we couldn't see the Parent field in screenshot
Also we could not see which related list you are referring?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader