How to display only Ritm list(requested item) on a search bar which is referring to task table

jobin1 · ‎06-14-2022

Hi All

How to display only Ritm list(requested item) on below search bar which is referring to task table

Filed name ->Parent

Right now all incident, problem ,change etc are showing we need only Ritm list over here

Aman Kumar S · ‎06-14-2022

Hey,

Go to your Parent field on the RITM, and configure dictionary.

Find Related list "Dictionary Override" and search for table = "sc_req_item", if record doesn't exist, create by using New button.

Now check on Override reference qualifier and enter:

sys_class_name=sc_req_item

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

jobin1 · ‎06-14-2022

@Ankur Bawiskar Got the solution, Thanks for you're response.