How to display questions and answers in virtual agent

[mania]

Hi,

I have few questions and answers list so i have created a topic 'General questions'. but i want to do the once we click on that topic it should display list of the questions then we click on any of the question it should display the answer.

How to achive? can anyone please help on this, It will be usefull.

Thanks!

[mania]

As you mentioned i have tried in my PDI the same. but When i choose name it is showing the '

I need your help on software installation.' but it shoould show the name 'abel tutar'.

Can you please let me know where i missed in the topic.

Thanks!

[Ehab Pilloor · Accepted solution]

@mania, 

The value is the backend name for the block you are choosing. Prompt and response field shows the actual message of the block in bot conversation. Hope that helps.

I suggest you go through the learning plan for virtual agent in Dev site until the end so that you can develop VA topic better. Here is the site: https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/servicenow_application_develop...

If you go through this and complete hands on available in it, all your questions will be solved.

Check out this doc of all the screenshots. I am unable to post screenshots directly due to some issue.

If you found my response helpful, please mark it as Solution and Helpful. 

Thanks and Regards,

Ehab

[mania]

Here the choice are mandatory in choice node. Remaing i have place the Prompt and response fields only but again it is showing same answer for both questions as i provided screenshorts above.

Thanks!

[Ehab Pilloor]

You have to configure the nodes. Refer pic 2 & 3 in the doc file I sent. If you could refer the learning plan I sent, you could figure out what's wrong with your topic.

[mania]

Thank you so much for you guidence and support.

Thanks!