How to edit Fields after submitting a request in Servicenow

[Sai vsk]

Hi,

I want the fields under variable section in the request form need to be editable once the end user submits the request for one specific catalog item. How can i achieve it?

Thanks in Advance!!

[Michael Jones -]

Who, specifically, do you need to be able to edit the fields after the request is submitted?

On the RITM itself, for an itil user, unless you have set the variables as read-only via script or UI Policy at the item level, they should be editable. The same would apply if you add those variables to a task; as long as you don't have a script or UI acting on the task level, the variables should be editable.  

I hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team!

[Sebaslag]

And if it is the customer who must modify a field, is this possible?