How to enable context menu options on columns of List view?

[Amit Rao]

Hello, Experts,

Our agent was trying to sort the column on list view but he sees the context menu options on column 'Problem Owner' 'READ ONLY'. When I checked as Admin I can sort and see the context menu options on the same column.
How can I enable those options for an agent?
Please note: The table is in the scoped application.
I checked the System UI > UI context menus but no luck.

[Rajanmehta]

If you go to the UI context Menu, Search for the name = Sort(a to z).  If you change false to active, you will be able to enable it for users.

You can open Context Menu [sys_ui_context_menu] table in menu System UI > UI Context Menus, filter by Name equal to Sort(a to z) and open the record and make it active.

Hope this answer helped or solved your problem. If so, please mark as 'Helpful' or 'Correct'. Thanks!

[Amit Rao]

Hi Rajan,

I've checked its already active.

[Amit Rao]

@Ankur Bawiskar Any idea what's causing this?

Admin can see the context menu on the list view but Agent doesn't. This table is in a scoped application.

I tried creating a new Sort (a to z) for a Scoped table but still no luck.

Also, I've checked the UI context menus, Sort (a to z) is active in global.

[Ankur Bawiskar]

Hi,

agents are having which role?

As an itil user the user is able to view it

Regards
Ankur