Create a category- assignment group mapping table and write client script and script include to handle the show hide if the category, if assignment group is not "software", category and subcategory related to software are not supposed to show up in t...
The additional comments that the fulfillers enters to catalog task tickets (REQs) are not shown in the user portal interface. However the additional comments that are entered to Incident tickets (INC) are shown in the user portal interface. We do hav...
I've built a basic transform map to import assets into the hardware assets and it works ok. This also creates a CI for the asset (fantastic) but i'd like to autofill some of the CI data from the excel file data import. I tried mapping to Computer...
Hi All, I have written a client script to restrict attachment file types.I want to allow users to attach only .csv file types. written code for both portal and non-portal, On portal its working as expected indexOf returns different value for all csv ...
Hi All, I am working in service catalog. after submitting the service catalog i want to display only the variables which is available on the form view. I wrote some UI policy to hide some fields based on conditions. But in RITM and Task all variables...
Hi Experts , I have small query w.r.t the tabs in Service portal . How do i create a tab and display records based on click . I actually need it similar to the screenshot below : Note: - I have used the data with instance widget to fetch the reco...
Our goal is to send an email on the fly to the instance, have it parse the INC number from the subject line and add the body of the email to that INC as a work note. I've created an inbound email action to grab any email with INC??????? in the subjec...
There is a module 'CI/User relationship types' under Configuration application. We can also create relationships of ci with a user/group.But the question is, Where these CI/User relationships are stored ?I'm sure that they are not in 'cmdb_rel_ci'...
Hello Community, I have found many articles on this, and none have figured this out for me. So we need to parse "Employee Name" == "[user name]" into the Caller field in an incident. The email HTML that comes in is: <tr> <td valign="top" style="font...
Hi, I have a UI page which pops up when someone hits 'propose major incident' ui action on incident form. Below is how it looks like, i am trying to retrieve the display value of the 'application' selected but i just receive the sys id of it Can s...
1) I created a UI page with a link to a catalog item order page:<a href="com.glideapp.servicecatalog_cat_item_view.do%3Fsysparm_id%3Db71b6185db8cc3000b3d75131f961903"> click here.</a>2) I placed this UI page on another catalog item.3) I click on the ...
Hi,I'm looking to track CI relationship changes (CI-CI and CI-Task-based elements) and wondering what the role of the SYS_AUDIT_RELATION table is. Removing a CI-CI relation logs entries in here but adding a relationship doesn't. It's obviou...
Is there a way to display who is the active on-call member from the calendar. For example we may have John Doe in Order position 3 and he is the active on-call member for the week but when we query the roster it will display who is in position 1 inst...
Which 'Table' in Service-Now tool is responsible for capturing the details like notifications,worknotes,comments etc in 'Activity Log' for a form?
Hello, I have a catalog item. I can create RITM's for this catalog item. In my workflow, I would like to check if any additional comments have been added (not by the system but any other user) after the ticket is created in my workflow script. If som...
