Missing Timezones
I am in Brisbane, Australia (GMT+10). My new instance of ServiceNow only has Timezones for Canada, Europe and the US.. Is there a way to add more?
Forum Posts
Resolved! Where can I find UI action for 'Add all' button on Configuration Item sys pop-up
Hello friends,Where can I find the UI action (I assumed it must be an UI action) corresponding to 'Add all' button on Configuration Item sys pop-up which was launched by clicking the 'Add' button on Affected CIs related list on a Change Request. It i...
Resolved! How to Change Application name
Hi,? i would like to change this record into Global, So how can i make it
Managing "Assigned To" for Asset and Discovery
Good morning Community,We currently utilize Discovery, CMDB and Asset Management within SNOW. We also supplement our discovered data with a feed from our Microsoft SCCM installation. Recently, we've been having discussions about the quality of "A...
Resolved! Can we make fixed query reversible for user that means it will only used for starting point but users can go back as well.
The client want to keep the Fixed query written in argument field of module but on the other side they want it editable that is they can click on "ALL" whenever they want to look into record which are closed as well,Please review the code in Argument...
How to add user to watch list in flow designer
I have a flow on a Service Catalog trigger. I have a variable that is a reference to a user. I would like to add the selected user to the watch list of the RITM using the Flow Designer. I have an Update Requested Item Record action already working...
Resolved! Getting HTTP Error 401 - Unauthorized while trying to access snow using Oauth
Hi, I am getting HTTP Error 401 - Unauthorized when I click Get Oauth token from rest message. Am I missing anything? Thanks,
Resolved! How to fetch user location and country
Hi, I have created a catalog and I am trying to fetch the user details like employee manager, location, country, department. I am using the below script. Script Include: var data, obj = {}; var countryName; var userID = this.getParameter('syspar...
SAP Solution Manager ChaRM/SNOW Integration
Hi all ...I am new here, and I am also somewhat new to Service Now. I was exposed to it a few years ago, and there were many things I really liked about it, and some things I did not (it was due to it being hosted, and the configuration was locked ...
Resolved! RITM approval is changing to Rejected from Approved when the related tasks are closed skipped / closed incomplete
Here we have an issue in RITM, when the RITM already approved and when the child task is closed incomplete then RITM state will be closed incomplete. but Approval is setting as Rejected. because of this rejected notification is triggering. can someon...
Resolved! Email script
Hi, someone help on incident script, send incident details list to assigned to if incident state is OnHold on single notification . ex: DavidLoo hasbeen assigned to 10-incidents , in 10-incidents there are 7 incidents have state -onhold. so DavidLoo...
Resolved! How to get the previous value of the field in Business rule
Now field value is blank now in the change state is completed I want the previous value the field How to retrieve the pervious value for the field attribute .
Resolved! onsubmit client script for attachments without getelement
We are using below catalog client script for mandatory attachments , but as per best practices servicenow asking us to use without gel function in 5th line (var cat_id = gel('sysparm_item_guid').value;) kindly help me to change below code without g...
How to cancel previous ui page after clicking ui action
Hi All, I want to cancel previous ui page after click ui action button it will reload fresh ui page and will cancel the other page which is loaded full scenerio: Please Help me i click one ui button(Send_deb) it will display 1st ui page then in first...
How to make RITM workflow wait for Request Approval in Order Guide
Hello, I have an order guide that requires approval, which will be done in the sc_request workflow. Depending on what the user chooses, there could up to 3 RITMs that come out of this order guide. Each RITM has its own workflow. The problem i am ha...