How to restrict email notifications for one particular group When it was mentioned in CC/BCC in ITSM.
How to restrict email notifications for one particular group When it was mentioned in CC/BCC in ITSM.
Forum Posts
Resolved! I'm attempting to translate titles of Widgets from English to French( Ex: List of Content Name, Static content Name); I've also added "Translated Text" to the attribute. However, it does not translate on the dashboard. Is there anyone who can help me
I'm attempting to translate titles of Widgets from English to French( Ex: List of Content Name, Static content Name); I've also added "Translated Text" to the attribute. However, it does not translate on the dashboard. Is there anyone who can help me...
Resolved! Agent Workspace - message 'Field type due_date is not supported.' under 'SLA due' field
Hi, we have field 'SLA due' on the incident and the requested item forms in Agent Workspace and there is a message "Field type due_date is not supported." under these fields: But it seems that this field is working. Do you know what this means or h...
Make text in Bold in show field mesage
Hello all, How we can make the text as BOLD in ShowFieldMessage. We can able to make text as bold in addInfoMessage. But need to make text as bold in ShowFieldMessage Can we do this? Thanks in advance
How to resolve 'undefined error while fetching values from custom table on catalog item form?
Hello Experts, I have been trying to populate field values from custom table on catalog form, but everytime it is giving 'undefined error' Could anyone help me in resolving this error? Thanks in advance! I am using attached SC and CS
Resolved! If multiple CIs are related to one incident, how can I enter multiple CIs in the field of Configuration item?
If multiple CIs are related to one incident, how can I enter multiple CIs in the field of Configuration item? Please tell me if there is a good way.
Resolved! How to clear field value for a field that has a UI Policy associated with it?
I have a field 'Action on Accounts' - has 3 options: Create / Modify / Delete. Condition requested by the customer is If option Create/Delete display field 1, field 2, field 3 .... If user selects the Modify option, the field 1, field 2, field 3 sho...
How to manually add newly created User Groups to current update set?
Hi, I have created 5 User Groups with roles, no members. It did not get captured into the update set. How can I import an group XML file to the update set? or it has to be done via UI Action? if so Please explain step by step, your help would be grea...
Allow External users (vendor) access to work internal Incidents assigned to them but not see other Incidents.
I have been asked to setup an external users, a vendor, to work on Incidents in our servicenow instance. We only want them to see Incidents assigned to them and no others. Is there a way to do that?
How to remove duplicate tickets
Hi, My requirement is If 2 incidents tickets are submitted within 10 minutes with the came caller and same short description then mark the 2nd created as duplicate, then change the summary to "duplicate" and close/cancel the change.
Set different URL for each domain
How to set URL for each domain in domain separation? Thank you, Arkesh
Resolved! How to remove popular items
Hi All, As a part of one of the requirement, we wanted to remove "Popular Item" from the portal. I have tried the suggestions given on some of the community links but it doesn't seem to work https://community.servicenow.com/community?id=community_que...
Resolved! How can I configure Form Design/Layout on a Catalog item
How can I configure Form Design/Layout on a Catalog item like we can with CMDB Form, RITM Form, Incident Form?
How to join the project task table to the project status report table for reporting
How can I join the project status report table with the project task table. I have a requirement to provide a report that shows the milestones and key milestone tasks along with the status report. The only thing I am getting from key milestones is ...
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