Hello Community, As per my requirement there will be a task generated to security team and then user will get added to ad group . If once ritm state changes to closed complete then close notes should get updated. Please help me with this. Which activ...
Hi not able to clear the value of string field which is dependent on Reference field. on change of user name it's working, but if the reference field is empty it's not working. function onChange(control, oldValue, newValue, isLoading) { if (isLoadi...
Hi All, Is there any way to add a DL in CC of notifications template without scripting ? or scripting is the only way to do Please help. Regards, Jyoti
I need to create an inbound email action so that it creates a record in change request table. Subject - short description of change request. Body - Description. Attachments in email - attachments in change request. Please guide me how to achieve th...
Hi, I want to add hyperlink in manager address in email body Please help. Thanks, Sowmya
Hi All, User wants to have ticket where he has put comments on or has requested for. Requested for part I can work out but not sure on how to get the comments part. Please help.
Hi everyone, I want to get all the duplicate names (same name for two or more records) for script includes. Like in an instance if there are 5403 script includes (active ones), then I want to know all the duplicate names of the script includes. Can...
I have a requirement in which a field in MRVS should only be visible in RITM and not in Service catalog view. I have to stop the submission of the RITM form if the field is empty. I have tried making the field mandatory in RITM view but it does not w...
If the short description filed contains the name of CI, the business rule will automatically enter that CI into the incidents form, can you guide me script on this we have total 472 incidents CI exist. while creating incident we will enter CI name ...
Hi All, Basically , we have different group of managers for different KB, so we created individual groups for different KB's and add the members that group and assign a role to group, So now how can i add that whole group to that knowledge base mana...
Hi community, i'm working to automated tests for my business unit with ATF (Automated Test Framework) here is a scenario i tried to implement: - Impersonate one business profile -open a new form on customer service management table (sn_customerservic...
I wat to save the data into a particular formate i want to get the data and update in the file where ever i want code i have : var ritmSysId = current.sys_id; var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(ritmSy...
Hello SN Team, I really need some help with integrating Teams with Virtual Agent. I connected the virtual agent in Teams with my servicenow instance and the OAuth registry was already there so I didn't need to do that. When I look at the application...
I have the following situation: All users with a certain role can change the state of the request after it is closed.The user double-clicks on the state when the table records are listed, as shown in the image below and changes it. I would like to...
We want to restrict viewing tickets that are assigned to our legal team (by other groups in servicenow). I need the Legal team and the users who are in requested_by or opened_by fields to only be able to view their tickets. I have created a field and...
