Unauthorised Change Request event : ci.change.unplanned
Does anybody know how or from where the event ci.change.unplanned is triggered in case any update is done on ci which is an application service without any change related to it ?
Forum Posts
Post Implementation Review - Configuring as part of Change Form/Process
Hello, Any suggestions on how to incorporate a Post Implementation review into SN as part of the change mgmt template? Our thought is to make it a change task type and that way it can be launched from within the change that we maybe reviewing. We'r...
Resolved! How to reset Incident "Default View" for 1 User
Hi all, one of our Users encountered a little problem that I can´t seem to fix. Since he logged in today his standard view for all Incident Modules is "Incident Manager". He cannot select "Default View". Where can I find the problem? Thanks in adva...
Resolved! Set All fields Read only, once sc task is closed and saved only
Hi All, I wrote a UI policy to make all fields read-only when the Catalog task state is completed. But while changing the state only all fields are getting read-only (refer attached print screens). As per the requirement after saving the form fields...
Resolved! How to switch Topics using topicDiscovery()
I am using switchtopic() to switch topics but When I use this function, Option to start a new conversation is not coming in virtual agent. See below image: Now, I want to use topicDiscovery() to switch the Topics but I do not know the exact syn...
GUID (Globally Unique ID) is it unique?
Hi guysI have a question from one of our customers concerning the GUID value..The idea is that if the GUID that ServiceNow is using is based on the MicroSoft way, then its close to unique, but not quite.. (and UUID is better......)Is that correct?Som...
Abort Form Submission
Hi all, I have the below requirement. In my catalog form, I have a variable called vendor(string). When the form is submitted, the information is saved in a custom table with the same column name (vendor). So, if I enter any text in the variable vend...
Priority label change
Is it good practice to modify priority labels , values or including new priority values since its OOB? Is there any impact on the existing process if we change the priority label?
How to transfer SNOW license from one user to other user?
How to transfer SNOW license from one user to other user?
Bulk import with open flows for a service catalog
Hello, we have a request to raise bulk import to the requested table in one of our service catalog. It should have a running flow and task should be created. Is using transform map the best approach to do this request or we can do other methods for t...
Resolved! Populating Config Item variable into tasks
Hi, We have a variable on a form that asks for the relevant CI name. Whilst this variable shows in RITMs/ Tasks this doesn't automatically populate through to the existing inbuilt CI field which can be used in views / reporting. We use the script be...
Resolved! Using RITM Variables value in GlideRecord.
HI All,,Appreciate your help..!My Requirement : i have the catalog item sysid, Requested for, and variable value. Here i have to Query sc_req_item with these details need to find the RITM number .Simple Query : var Item = new GlideRecord('sc_req_it...
Resolved! Creating Related List - Add button
Hi Guys, I was trying to create a Related List - Add button I was checking the UI Action - Add button for Change Upon checking the script: var chngModal = new GlideModal('task_add_change_req'); chngModal.setTitle(getMessage("Add Change Requests")); ...
Getting undefined in logs when using GlideRecord
Hi this is the script to fetch some data from stock table. This script is written inside a function in scheduled job. Here according to me syntax and everything is correct but in logs I am getting ' Hello 9 undefined undefined' So I am not getting wh...
Service Desk Incident Handling Quality Measurements
We have a new third party Service Desk partner and would like to implement a way to flag incidents that we feel aren't meeting our incident handling standards. Things like 'missing detailed work notes'; 'escalated to wrong assignment group'; 'didn't...
