How to enable email sending in non production to a specific email id.
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4 hours ago
Hi Team,
i have a requirement to enable email sending in test instance for a specific email id.
No other emails should be triggered from system to any other users.
Can I know how we can achieve this.
I tried with email properties
1. checking the email send enablement checkbox.
2.adding the test email address.
But i can see email is sending to other users as well in the email logs.
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4 hours ago
Hi @Roshini ,
what you have done is correct just set the property
logs shows that it's sending to the others but it won't
it will send all the emails to the test email address (it's like a BCC)
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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4 hours ago
should not happen.
it should only go to the email you put there
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 hours ago
Hi @Roshini
Yes, you can do that — that is the purpose of this option. Enable email in the non-production instance and make sure all email settings are configured properly. Also, add a valid email ID in this field
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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