How to enable email sending in non production to a specific email id.

Roshini
Giga Guru

Hi Team,

i have a requirement to enable email sending in test instance for a specific email id.
No other emails should be triggered from system to any other users.
Can I know how we can achieve this.

I tried with email properties
1. checking the email send enablement checkbox.
2.adding the test email address.

 

 

Roshini_2-1770804896140.png

 



But i can see email is sending to other users as well in the email logs.

3 REPLIES 3

Chaitanya ILCR
Giga Patron

Hi @Roshini ,

what you have done is correct just set the property

ChaitanyaILCR_0-1770805293062.png

 

logs shows that it's sending to the others but it won't

it will send all the emails to the test email address (it's like a BCC)

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

Ankur Bawiskar
Tera Patron

@Roshini 

should not happen.

it should only go to the email you put there

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron

Hi @Roshini 

Yes, you can do that — that is the purpose of this option. Enable email in the non-production instance and make sure all email settings are configured properly. Also, add a valid email ID in this field

 

DrAtulGLNG_0-1770805669091.png

 

 

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