How to enable Helpful buttons widget below the articles?
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2 hours ago
The plugin snc_knowledge_advance.installer is installed.
Now how can i enable this helpful (Yes / No) below all articles?
I have tried finding the system property but i do not see any property name containing *article_feedback". Should i enable any system property? And should i modify the portal page to include that helpful widget?
Also, i referred that it should be enabled from All > Knowledge > Administration > Property. But i do not see that module in the application navigator.
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2 hours ago
Refer below documentation
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
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43m ago
Hi @Bhuvan ,
This widget is not available in the instance that i wanted to be in. I have taken this screenshot as an example on what i would want in my instance.
The documents and posts which you have given are for star rating widgets and comment widget. But i only want that Helpful Yes/No button.
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28m ago
Please refer below KA and documentation for the required plugins and properties to be enabled
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
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2m ago - last edited 2m ago
Hello @Kvb Kiran,
'Knowledge Article Helpful' out-of-the-box widget is already available. Could you please add it to the knowledge page (see screenshot)
widget: /sp_widget.do?sys_id=5f599c490be432004ce28ffe15673a5b
Thanks
Santosh.p