Hello All, I am trying to extract 'Severity 3' text from below string however unable to pull it: START_REQUESTSUMMARY:Test incidentDESCRIPTION:Ticket created for Test User Test ticket /DESCRIPTIONREF:TICKET#234566CATEGORY:ISSUE_TYPE:SERVICE:ASSIGNME...
OOB, ITIL role is permitted to create, read, edit, and delete Configuration Items (CI). We would like to restrict the role to read only for CI's. We understand this involves modifying OOB ACLs.Looking for any feedback from those who have done this. D...
Hi,when catalog item is submitted, we have an email attached to the flow to send for logged in users. but when request is submitted by default the email header is showing instance link instead who submitted the request.Prod.xxxx.comHow to fix this? o...
Hi Can someone help me with how to make a field readonly onCellEdit (No ACL) function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; //Type appropriate comment here, and begin script below saveAndClose = false; ca...
Im trying to copy the value of two different fields into one when a value is selected from a reference field. when a value is selected form a reference field, I would like to push that value along with the value in another field to a field where both...
Hi All I have a requirement where i need to add an hyperlink to risk assessment questionnaire, not to individual question but need to add 1 hyperlink on the top which will be useful for all questions, where it references to a document and user can re...
I've removed unnecessary information but would like to know what the meaning of this blue dot is in incident mgt. I've searched the wiki (located here: http://wiki.servicenow.com/index.php?title=Administer_ServiceNow#gsc.tab=0) for "blue" and even ...
How to check whether the user has an approver role but has not been approved or rejected in the last 3 months? This one's got tricky, just looking for suggestions for better solutions.
Created a flow designer that copies any email received activity that goes into RITM to SCTASK. But it is not working. The flow is not triggering at all. The flow works if/when we test it in the Flow Designer. The scenario is when an external user rep...
Hello Experts, I'm getting issue on a onsubmit client script, i want some options based on condition to be mandatory and it is doing it's job but even after selecting all the fields it is still giving an alerts and doesn't allow to submit the request...
Hello, We have a requirement to upload bulk users to a particular assignment group using script. Can anyone help in script Thanks in advance
We need to assign the assignment group of the SCTASK to a variable to pass it through 3rd party integration through rest message. I have used the var grp= current.assignment_group but the value is coming as undefined. How to get the value of the assi...
Hi All,we archived the alerts from the alert table. but now when we try to delete the archived records from the archive alert table these are not getting deleted (No option to delete). and when we try to restore using related links this was not resto...
I am trying to create a new test case in ServiceNow Automated Test Framework. I have copied an existing out of the box test case where the scope (package) is Change Management ATF. However when I copy the test case it uses the Global scope and it is ...
