Hi Team, We have 5 towers such as A,B,C,D and E and each tower has different assginment group,and we can differiantate the assignment group on the basis of Type field in Groups table, So we want members who belongs to any one of the towers and its re...
HI Team, I have requirement to check if a record is older than 12 months based on a date field. I have scheduled a flow designer to run weekly which is fine. But I dont see any option where I can check if the date is older than 12 months. I think thi...
We manage all our endpoint assets (computers, mobile phones) using the Assigned To value on the computer and comms device CIs. We are regularly required to identify assets previously assigned to a user, but I see no means to achieve this in ServiceNo...
Hi all, Can you please brief me the difference between the Backout and Ignore of an Updateset. For suppose if we make the update set as ignore which is moved from dev to test which is already committed and then it is changed to ignore, is all customi...
Hi Experts, I have a requirement to create new tab on landing page of agent workspace. Can anyone help me how to acheive this? Screenshot has been attached. I want to create the tabs on the yellow color highlighted parts.
Hi Experts, I have two variables 1)department(reference data type) 2)project(list collector datatype) When I submit the form through scripted rest API, the value is getting storing in the department variable(reference datatype) automatically with the...
When trying to create a Service offering in the Service portfolio management, i always get the message : 'Invalid insert. Service with SN App Service ID: BSNXXXXXXX already exists.' I think the counter parameter for incrementing the count is wrongly ...
Hi All, I am on San Diego version and the check box Use Global desciptions for translations which is available in HR Task Template is not working. When I'm changing the language to Spanish I'm still getting same Short Description text in English (ref...
Incident is reopening when end user commenting after incident resolved But we dont want to reopen incident again if end user commenting Please provide solution to this I am a new developer for ITSM.
can I use Try...Catch statement in a Business rule so that Try statement updates certain field in alm_hardware and if there is an error it catches the error using Catch statement ? My requirement is : I need to update certain fields in alm_hardwa...
Hello,On Change Request form, we have created one field (List type) which accepts multiple users and when Change record is in Assess state, it will send approval requests to these users.Earlier, we have tried to send approvals using Change Approval p...
How can we add a cancel button for the service request then user can cancel the request from the portal after submitting the request. can any one please help me for this configuration how to add and where can i add the code ?
In the workflow , I have to use run script to created 3 tasks based on some condition. If I create a task using run script, There is no option for "Variables on sc task form". So, how do I add some of the order guide variables on to the sc task form....
Hi All, Actually we have two reference fields(State , City),these two are refering to location table only, so my requirement was whenever we select city based on that state will auto populate ? Please help me on this Thanks Hemachandra
Hi Team, I have requirement to get auto populate application of server. I have two variable server, Application details. Application details needs to be populated based on server. Server field referenced to cmdb_ci table. I have written some scrip...
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