Hi!i was wondering if someone can help me to understand better what is the difference between gs.addMessage and gs.alert??I want to use the gs.addMessage for the users, and the gs.alert for the admins.Can i get a simply example to better understandin...
Hello, I am trying to make the caller field appear red in list view on the incident table, when the caller has a vip flag set to true (on sys_user table). I currently have the vip flag on that field, but can't seem to change the font color of the cal...
How can I set up the reference qualifier so that only the members of the group "EUC-APCL-AHA" are visible on this reference field on Service Catalog form? With the current selection, its only showing the sys_id list of all the entries on "sys_user_gr...
Hello everyone, I hope you can help me.We are jointly trying to get a supplier to run a script from Stackstorm that allows you to create a normal change and then with the "script" to go through all the stages automatically. The problem is that when i...
Hi all -- I'd like to tweak the "Create Incident" UI action-- to set the assignee of the interaction as the assignee of the incident. However, I can't seem to find the object creating the incident. It is not part of the UI action, that's just a conf...
I would like to export a list of applications that are installed and paid. I can get the list when I go to System Applications > All Available Applications > All and then select under Filters, I select the following:Listing type = ApplicationsObtaine...
Hello All, We are on Rome version and using virtual agent live chat as well as walk up modules. When agent is creating an incident from agent workspace for an interaction it should set contact type as Virtual Agent when type is chat however, it shoul...
Hi, I have requirement to select multiple options from a drop down. So I have used a List type field for that. But since ,in List field we have to select multiple items one by one. It's quite not user friendly for end user. So, they have asked us t...
Hello All, Hope all of you are doing well. I have a requirement wherein we would like to show inactive users to the non-admin users in the reference field on a catalog item. As per default behavior of ServiceNow, system does not show inactive users t...
current.state = -5; current.type = "emergency"; g_form.setMandatory('category', true); g_form.setMandatory('cmdb_ci', true); g_form.setMandatory('priority', true); g_form.setMandatory('risk', true); g_form.setMandatory('impact', true); g_form.setMand...
We are looking to implement a solution which would allow our Change Managers to override system approvals to progress Change Workflows in the event that a Business Approver tied in to a specific configuration item already provided their approval manu...
hi, In the Incident form make the contact type field editable only for Assignment group members. Need the solution for this requirement.
Hi all,We have a requirement where we need to find all workflows of catalog items that have activities referencing data from a particular field on a table. How can I achieve this?I have tried searching in a couple of workflow tables with no luck. Ple...
What is $scope in the client script of the service portal widget?
Good morning all, I've been tasked with locking down our short description on the incident form and so opted for an ACL to do so. When I set the ACL to work on the DESCRIPTION field it works perfect. If the incident is new, then you can edit it but t...