Hi, Has anyone ever done integration with dynatrace application? I've an issue connection. I've done integration following this guide : https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations/problem-notif...
Hi, We have a feature, if the users sends an email to ServiceNow, then automatically incident ticket will be created. But some of these incidents will be managed as Catalog Task instead (i.e we want to convert it to Service request) Regards, RajakS...
Hello All,I have written a catalog client script and script include nut getting an error message.There is a JavaScript error in your browser console Unhandled exception in GlideAjax in Service Portal Please let me know how can I solve this. Client sc...
HI all how can we change or add fields in the reports list view and how can we sort based on assignmnet group. here i have a requirement that i want to sent multiple reports in one mail that i was done only thing is i want to change or add some fiel...
I am planning to include this functionality of automatic routing of incidents in agent workspace . Please help me with the below question Advanced Work Assignment for Incidents com.snc.incident.awa is part of ITSM Standard or Professional?
Can anyone please help on the below requirement. I have date field variable named assignment date. Another date field variable is expiration date. Users should be able to select the expiration date between today's date to assignment date + 6months.Th...
Hi All, I am using Catalog: ABC Variable: Please Attached CSR Type - Attachment Requirement: How to only mandatory Attachment .csr file
How to set the user criteria to us users only? I have a catalog item I want to be visible only to users in the US and there's no group containing all US users.
I just implemented SSO authentication. Now when my itil users (agents) open the welcome page, they are presented wtih this screen: Local Login URL: https://xxxxxx.service-now.com/login_locate_sso.do# I want them to use the "External Login" metho...
How to change this background as normal description like. ( without white color). I should get as attached image with Announcements also.
We have a custom table with the following tables: ActiveJob CodeJob TitleCatalog ItemVariablestrueA3124Senior AnalystSharePoint'variables':{ "vURL": "https://sharepoint.com/teams/eshare/_layouts/15/people.aspx?","AccessLevel": "1","AccessTypes": "Con...
Please help to achieve below scenario: Incident task to have Configuration item field on the form which will auto-populate with Incident CI at the time of creation from an Incident.
Hi All, I need to hide few fields on a form based on a condition and also for itil role. I am having 20+ fields on form and need to hide 3 fields. Those 3 fields should not appear as per reporting purpose. How can I proceed with this?
Hi All, I know how to add months in scoped applications(I hope below code works for it), but need some more info... There is a "Date" field on the table... when I run the code, then it needs to update the date as "Next month first date" Ex: Suppose i...
Hi all , @Ankur Bawiskar @shloke04 please help me on this how to trigger notification using script include and onchage client script. i have a requirement that when user enter email id and moved to next field then i wannt to trigger a notification ...