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How to enable mentions in a custom journal field.

mania
Tera Contributor

Hi,

How to enable mentions in a custom journal field.

Can anyone please help on this, It will be useful.

mania_0-1743497769222.png

 

Thanks!

11 REPLIES 11

Ankur Bawiskar
Tera Patron

@mania 

the @ feature works only in activity stream.

check this link

@ mention don't work on certain forms for Journal fields. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@mania 

I created a custom Journal input field and then added it in notes sections

Added the field in the activities funnel icon and it started showing the mention feature

AnkurBawiskar_0-1743498638869.png

 

AnkurBawiskar_1-1743498654878.png

 

AnkurBawiskar_2-1743498691549.png

 

AnkurBawiskar_3-1743498709558.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar 

Thankyou for responding! 

I have done the same but i have one question so, Is there anyway If i mentioned "@xyz" user and add some comment in that custom field so i want to see that comment only mentioned user and agent not all the users.

Please help on this, It will be gratfull.

Thanks!

@mania 

Sorry didn't get your question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader