How to enable mentions in a custom journal field.
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04-01-2025 01:55 AM - edited 04-01-2025 01:56 AM
Hi,
How to enable mentions in a custom journal field.
Can anyone please help on this, It will be useful.
Thanks!
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04-01-2025 02:04 AM
the @ feature works only in activity stream.
check this link
@ mention don't work on certain forms for Journal fields.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-01-2025 02:12 AM
I created a custom Journal input field and then added it in notes sections
Added the field in the activities funnel icon and it started showing the mention feature
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-01-2025 02:19 AM
Thankyou for responding!
I have done the same but i have one question so, Is there anyway If i mentioned "@xyz" user and add some comment in that custom field so i want to see that comment only mentioned user and agent not all the users.
Please help on this, It will be gratfull.
Thanks!
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04-01-2025 02:20 AM
Sorry didn't get your question.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader