How to enable mentions in a custom journal field.

mania
Tera Contributor

Hi,

How to enable mentions in a custom journal field.

Can anyone please help on this, It will be useful.

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Thanks!

11 REPLIES 11

Ankur Bawiskar
Tera Patron
Tera Patron

@mania 

the @ feature works only in activity stream.

check this link

@ mention don't work on certain forms for Journal fields. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@mania 

I created a custom Journal input field and then added it in notes sections

Added the field in the activities funnel icon and it started showing the mention feature

AnkurBawiskar_0-1743498638869.png

 

AnkurBawiskar_1-1743498654878.png

 

AnkurBawiskar_2-1743498691549.png

 

AnkurBawiskar_3-1743498709558.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

Thankyou for responding! 

I have done the same but i have one question so, Is there anyway If i mentioned "@xyz" user and add some comment in that custom field so i want to see that comment only mentioned user and agent not all the users.

Please help on this, It will be gratfull.

Thanks!

@mania 

Sorry didn't get your question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader